Admissions Advisor

Merriam Music; Oakville; On-site; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Co‑op benefits package

Job summary

Merriam Music in Oakville, Ontario seeks a full-time Sales Associate who thrives on goal‑oriented problem solving and delivering excellent customer service. You’ll assist walk-ins, answer calls, qualify leads, and present thoughtful instrument recommendations based on interests.

The position combines on-site and remote work (2–3 days in the Oakville store and 2–3 days from home) with a base salary plus performance-based commission. Benefits include Merriam Music’s co-op plan.

Qualifications

• Post-secondary education in any discipline.
• Previous success in a B2C and/or commission-based sales role.
• Fluency with current cloud productivity software and basic workflows.

Responsibilities

• Assist and sell to customers to help educate their instrument choices.
• Answer incoming phone calls, qualify and connect with customers.
• Develop and manage a pipeline of sales prospects in line with company policies and systems.

Skills

Goal‑oriented problem solving

Time management

Communication

First impressions

Education

Post-secondary education

Tools

Cloud productivity software

Job description

Our team is growing again!

The candidate we're seeking is best described as someone who:

• Enjoys goal-oriented problem-solving, who is energized by challenges


• Is highly organized and excels in personal time management


• Is comfortable starting conversations with strangers, either in-person, over the phone, or via email or chat


• Has a strong vocabulary and is an effective written and verbal communicator


• Is able to make consistently positive first impressions on those around them

Required Experience:

• Post-secondary education of any discipline


• Previous success in a B2C and/or commission-based sales role


• Fluency with current cloud productivity software and basic workflows

Preferred Experience:

• At least 1 year of sales experience (inside or outside) and/or delivering elite level customer service


• Some experience playing a musical instrument, at any level

Accountabilities:

1. Assist and sell to customers (walk-ins, callers, leads generated through online marketing, school clients, etc.) to make an educated decision about instrument

• Answer incoming phone calls, where you'll qualify and connect with customers


• Assist walk-ins with questions. Provide them with a thorough sales presentation based on their area of interest.


• Develop and manage a pipeline of sales prospects in line with company policies and systems

2. Understand Merriam Music product offerings and market positioning at an expert level

3. Participate in professional development

• Participate in ongoing training and development


• Participate in weekly team meetings to strategize reaching sales targets through promotions and initiatives

Salary Expectations & Benefits:

The compensation structure includes both base salary in addition to performance-based commission. Successful candidates have the ability to earn between $65,000 – $80,000.

Merriam Music full-time employees enjoy membership in a co-op benefits package, which offers coverages for dental, medical, and other various benefits.

Schedule and location:

The schedule includes a blended schedule included day shifts, evening shifts and consistent weekends. It is expected that the individual will work 2-3 days a week on-site at the Oakville location and 2-3 days a week working remotely from home.