Administrator- Systems

Western Coast Insurance Services; Alberta; Hybrid; CAD 61,000 - 84,000; Full time

Job summary

An established industry player is seeking a Systems Administrator to manage and optimize Microsoft 365 and Teams telephony solutions. This role involves collaborating with IT teams, providing training, and ensuring seamless communication across the organization. With a focus on problem-solving and teamwork, you'll be instrumental in maintaining essential IT operations and supporting users. Join a company that values truthfulness, fairness, and loyalty while offering a competitive compensation package, including generous vacation and wellness days. If you're passionate about technology and making a difference, this opportunity is perfect for you.

Benefits

3 weeks’ vacation

14 wellness days

Company matching investment and savings programs

100% employer-paid group benefits

Health care spending account

Qualifications

• 5+ years of experience in a similar role with a focus on Microsoft 365 and telephony.
• Strong understanding of network communications and IT infrastructure.

Responsibilities

• Manage and optimize Microsoft 365 and Teams telephony solutions.
• Provide training and support to staff on M365 and Teams features.
• Troubleshoot and resolve issues related to MS365 and telephony.

Skills

Microsoft 365

Teams Telephony

VoIP Telephony Systems

Problem-Solving Skills

Communication Skills

Team Collaboration

Job description

Truthfulness | Fairness | Value | Loyalty

As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our guiding principles: Truthfulness, Fairness, Value, and Loyalty.

We take care to deliver the right insurance solution every time so our customers can live confidently.

Systems Administrator

The Systems Administrator will be responsible for managing and optimizing the Microsoft 365 and Teams telephony solutions within the organization. This role requires a deep understanding of MS365 applications, Teams telephony features, and the ability to collaborate with IT and network teams to ensure seamless communication and collaboration across the company.

Here is what a typical day looks like

• Implement, manage, and maintain telephony systems (Microsoft Teams Voice, HPBX)
• Collaborate with other IT teams to ensure compatibility and integration with existing systems
• Provide training and support to staff on M365 and Teams, and other telephony features within areas of responsibility
• Stay updated with the latest Microsoft 365 updates and telephony technologies
• Troubleshoot and resolve any issues related to MS365, Teams, and telephony
• Assist in the creation and management of the M365 suite within the organization, ensuring proper access control and document management
• Confirm all systems have secure connections and perform smoothly to serve the needs of the organization
• Perform day-to-day technical support for users and projects of the organization
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Maintain internal infrastructure requirements including laptop and desktop computers, servers, phones, and security updates; support internet and intranet
• Help test and maintain new servers (on-prem or cloud) as needed
• Participate with the other support tiers and teams to assist in troubleshooting, identify root causes, and provide technical support when needed
• Ensure parity between development, test, and production environments
• Manage the configuration of server operating systems and maintain monitoring tools
• Respond immediately to security or usability concerns

The value you bring

• 5 years of experience in a similar or comparable role
• Proven experience with Microsoft 365, Teams, and VoIP telephony systems
• Strong understanding of network communications and IT infrastructure
• Excellent problem-solving skills and the ability to work under pressure
• Strong communication and training skills
• Ability to work collaboratively in a team environment

Location: Remote within Canada

Salary Range: $61,000 - $84,000

Requisition #: 81042

What if I don’t meet every requirement?

If you’re excited about the role but your experience doesn’t check every box – we still encourage you to apply. You may be the right person for this role – or we might have another that suits you even better!

At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in. If you have questions or require accommodation, please reach out.

Health and Wellness

We take pride in providing programs that add value to our people’s lives – after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.

For over 20 years, supporting our local communities has been a part of everything we do – it’s engrained in our culture.