Administrator & Service Representative

Northern Employment Solutions Inc; Northeastern Ontario; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Retirement savings plan

Paid vacation 15 days

Personal days 5

Education program for certifications

Early Fridays 4pm

Monthly flex time

Job summary

Northern Employment Solutions Inc. is seeking an Administrator & Service Representative to support day-to-day administration of group benefit plans, ensuring accuracy, compliance, and excellent client service in a fast-paced, professional environment.

The role handles enrolments, updates, terminations, claims support, plan renewals, audits, and documentation, requiring a Bachelor’s degree and at least two years in admin/financial services, with strong Excel and communication skills.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, or a related field.
• Minimum 2 years of experience in administration, financial services, insurance, or a related professional environment.
• Strong understanding of group benefits and insurance administration is an asset.
• Excellent organizational skills with attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Professional, client-service oriented mindset.
• Ability to work independently and collaboratively within a team.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Responsibilities

• Administer and maintain group benefit programs including health, dental, vision, life, and disability plans.
• Manage employee benefit enrolments, updates, terminations, and claims support.
• Ensure compliance with regulatory and contractual requirements related to group benefits.
• Act as a primary point of contact for client and employee benefit inquiries.
• Liaise with insurance carriers, plan administrators, and internal advisors regarding plan updates, renewals, and changes.
• Assist with renewal processes, rate negotiations, and implementation of plan changes.
• Conduct periodic audits to ensure accuracy of benefit data and plan administration.
• Prepare and distribute plan summaries, enrolment materials, and related documentation.
• Maintain accurate and up-to-date digital and physical records.
• Support the implementation of new benefit programs and initiatives.
• Provide general administrative and service support to the team as required.

Skills

Organizational skills

Communication skills

Microsoft Office (Excel & PowerPoint)

Time management

Client-service mindset

Team collaboration

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office Suite

Job description

Our client is seeking a highly organized and detail-oriented Administrator & Service Representative. This role is ideal for a motivated individual who thrives in a fast-paced, professional environment and takes pride in delivering accurate, high-quality administrative and client service support.

The Administrator & Service Representative plays a key role in the day-to-day administration of group benefit plans. This individual will ensure plans are managed efficiently, accurately, and in full compliance with applicable regulations while delivering exceptional service to clients and internal stakeholders.

Key Responsibilities

• Administer and maintain group benefit programs including health, dental, vision, life, and disability plans
• Manage employee benefit enrolments, updates, terminations, and claims support
• Ensure compliance with all regulatory and contractual requirements related to group benefits
• Act as a primary point of contact for client and employee benefit inquiries
• Liaise with insurance carriers, plan administrators, and internal advisors regarding plan updates, renewals, and changes
• Assist with renewal processes, rate negotiations, and implementation of plan changes
• Conduct periodic audits to ensure accuracy of benefit data and plan administration
• Prepare and distribute plan summaries, enrolment materials, and related documentation
• Maintain accurate and up-to-date digital and physical records
• Support the implementation of new benefit programs and initiatives
• Provide general administrative and service support to the team as required

Skills & Qualifications

• Bachelor’s degree in Business Administration, Human Resources, or a related field preferred
• Minimum 2 years of experience in administration, financial services, insurance, or a related professional environment
• Strong understanding of group benefits and insurance administration considered an asset
• Excellent organizational skills with exceptional attention to detail
• Strong written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Professional, client-service oriented mindset
• Ability to work both independently and collaboratively within a team
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint

What They Offer

• Competitive salary with comprehensive health benefits and life insurance
• Company-matched retirement savings plan
• 15 days of paid vacation to start
• 5 personal days for rest, wellness, or unexpected life moments
• Education program covering 100% of eligible certifications, courses, and programs
• Early paid Fridays — wrap up your workday at 4 p.m.
• 3 hours of monthly Flex Time to use as needed
• Seasonal winter and summer retreats for team connection and enjoyment
• Spring car washes and detailing
• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Wellness program

Salary range anticipated to be between: $50,000 - $70,000/year + benefits.