Benefits Administrator

Ellement Consulting Group; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

Ellement Consulting Group is seeking a Benefits Administrator for our Edmonton office. The role focuses on timely setup and ongoing maintenance of employer, member, and service provider records to ensure data integrity and service standards.

The position requires a post-secondary diploma in Office/Business Administration, strong MS Office skills, and keen attention to detail. It is a full-time on-site role supporting cross-departmental teams, with opportunities to improve processes and reporting.

Qualifications

• Post-secondary diploma or certificate in Office or Business Administration.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Accurate and efficient alpha and numeric keyboarding skills.
• Strong computer skills and good keyboarding speed.
• Ability to work independently and as part of a team.
• Excellent writing and verbal communication skills.
• Attention to detail and commitment to accuracy of work.
• Successful completion of a cleared criminal background check is required.

Responsibilities

• Enter employer contribution reports and prepare discrepancy reports.
• Set up and maintain employers across multiple systems.
• Send Welcome Packages and reports to new employers.
• Run Hour History and daily E-inTel reports.
• Enter Contribution Transfer Authorization (CTA) forms.
• Maintain Check Off lists for all clients.
• Respond to emails from employers and locals.
• Set up and maintain member, employer, and service provider records to ensure accurate, up to date information.
• Update eligibility statuses and member records as required.
• Track and mail drug cards.
• Process Health & Welfare self-payments and prepare monthly self-payment statistics.
• Create and mail New Eligible and Self-Pay correspondence.
• Manage weekly HCSA (Health Care Spending Account) data loads.
• Run monthly reports to support departmental functions.
• Provide administrative support to the Pension team.
• Provide support to the call centre and finance department.
• Respond to inquiries from other departments.
• Create and maintain spreadsheets and documents supporting benefits tracking and administration.
• Analyze issues as they arise and develop effective solutions.
• Continually review current processes for efficiency improvements.

Skills

Excellent writing and verbal comms

Attention to detail

Organizational skills

Time management

Teamwork

Independent work

Education

Post-secondary diploma or certificate in Office or Business Administration

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

Position Summary

Benefits Administrator is responsible for the timely setup and ongoing maintenance of employer, member, and service provider records. This position plays a pivotal role in ensuring the integrity and accuracy of these records, working closely with other departments to validate data and confirm that service standards are consistently upheld. This role demands a detail-oriented, proactive approach to facilitate efficient operations and maintain the highest level of data integrity.

Location

This is a full-time, on-site position based in our Edmonton office.

Key Responsibilities:

Employer Administration

• Enter employer contribution reports and prepare discrepancy reports
• Set up and maintain employers across multiple systems
• Send Welcome Packages and reports to new employers
• Run Hour History and daily E-inTel reports
• Enter Contribution Transfer Authorization (CTA) forms
• Maintain Check Off lists for all clients
• Respond to emails from employers and locals

Member & Service Provider Administration

• Set up and maintain member, employer, and service provider records to ensure accurate, up to date information
• Update eligibility statuses and member records as required
• Track and mail drug cards
• Process Health & Welfare self-payments and prepare monthly self-payment statistics
• Create and mail New Eligible and Self-Pay correspondence
• Manage weekly HCSA (Health Care Spending Account) data loads

Reporting & Cross-Departmental Support

• Run monthly reports to support departmental functions
• Provide administrative support to the Pension team
• Provide support to the call centre and finance department
• Respond to inquiries from other departments
• Create and maintain spreadsheets and documents supporting benefits tracking and administration

Continuous Improvement

• Analyze issues as they arise and develop effective solutions
• Continually review current processes for efficiency improvements

Qualifications and Attributes:

• Post-secondary diploma or certificate in Office or Business Administration
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
• Accurate and efficient alpha and numeric keyboarding skills
• Strong computer skills, with an acceptable level of keyboarding speed and accuracy
• Working knowledge of office procedures; prior office experience an asset
• Excellent writing and verbal communication skills
• Excellent organizational and time management skills, including the ability to prioritize tasks and consistently meet company service standards
• Attention to detail and commitment to accuracy of work
• Ability to establish and maintain effective working relationships, and to work independently and as part of a team
• Successful completion of a cleared criminal background check is required