Administrator, Agility Program (12-month contract)

Softchoice; Toronto; On-site; CAD 54,000 - 68,000; Full time

Job summary

Softchoice is seeking an Administrator to support onboarding IT consultants for engagements across North America. You will be part of the Strategic Resourcing team and ensure the right professionals are lined up and processes run smoothly.

You’ll manage legal agreements, project setup, and timecard/invoicing processes in FinancialForce, plus review timecards and respond to billing inquiries. A post-secondary degree and knowledge of finance systems are valued.

Qualifications

• Knowledge of service delivery concepts, processes and procedures.
• Experience with timecard, invoicing, or project financial systems (e.g., FinancialForce/Certinia).
• Strong communication skills and attention to detail.

Responsibilities

• Prepare, route for signature, and maintain Legal Resource agreements and PCRs.
• Manage engagement setup and closure in FinancialForce, including milestones and financials.
• Review contractor and timecard approvals; resolve discrepancies.

Skills

Service delivery concepts

Timecard systems

Invoicing

Project financials

Communication

Detail orientation

Organizational skills

Self-starter

Post-secondary degree

Education

Post-secondary degree

Tools

FinancialForce/Certinia

Job description

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Administrator, Agility Program (12-month contract)

Company: Softchoice

Whyyou’lllove Softchoice:

At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

As part of WWT, we connect customers to the global scale, advanced innovation, world‑class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state‑of‑the‑art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

The impact you will have:

As part of the Softchoice Strategic Resourcing team is looking for an administrator to support the onboarding of successful IT consultants for engagements with Softchoice customers across North America.

The Strategic Resourcing Project Administrator will be an integral part in lining up the right professional for the engagement and ensuring a smooth process occurs for both parties.

What you’ll do:

• Prepare, route for signature, and maintain fully executed Legal Resource agreements, contract extensions, and Project Change Requests (PCRs)
• Manage engagement setup and closure in FinancialForce (Certinia), including project details, milestones, and financial closure for contract, partner, and internal bench resources
• Review and approve contractor, partner, and internal bench resource timecards across Softchoice and partner timecard systems, resolving discrepancies before processing
• Manage escalations on active engagements, resolving issues directly or routing them to the appropriate team
• Track Scope of Work (SOW) documents in process to ensure proper sign-off and execution
• Act as point of contact for client invoicing enquiries, partnering with the Billing Analyst and AR team to resolve issues
• Run and consolidate timecard, hours, and budget reports for clients and leadership as required

What you’ll bring to the table:

• Working knowledge of service delivery concepts, processes, and procedures.
• Experience working with timecard, invoicing, or project financial systems (e.g., FinancialForce/Certinia) is an asset
• Basic understanding of IT terminology and types in roles
• Excellent listening, interpersonal, written, and oral communication skills.
• Self-starter, motivated with a keen eye for detail
• Highly organized with the ability to prioritze
• Post-secondary degree

Compensation:

A reasonable estimate of the current base pay range for this position in Canada is $54,000 to $68,000, annually.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
• Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [e-mail] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.