Resource Engagement Manager (12-month Contract)

Softchoice; Toronto; On-site; CAD 95,000 - 105,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Softchoice in Toronto is seeking a Resource Engagement Manager to drive consulting and staff augmentation opportunities across North America. You’ll collaborate with sales and presales, identify agility-based engagements, screen qualified consultants, and manage executive relationships to meet revenue targets and CSAT goals.

Experience in IT services and a track record of leading delivery for complex organizations are highly valued, as is the ability to work cross-functionally in a fast-paced

Qualifications

• Experience in IT consulting or professional services.
• Ability to present to senior decision makers.
• Proven track record leading service delivery for complex organisations.

Responsibilities

• Prospect for new opportunities and present agility offering to North American customers.
• Collaborate with sales/presales to validate engagements.
• Identify qualified consultants and manage the interview process.
• Develop relationships with customers and consultants and manage escalations.
• Ensure delivery is aligned with process and drive revenue growth.
• Achieve monthly, quarterly, and annual sales targets.

Skills

Business development

Account management

C-suite presentations

Sales targeting

Relationship building

Education

Bachelor's degree or higher

Job description

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At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state‑of‑the‑art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

The impact you will have:

The Resource Engagement Manager will be responsible for collaborating with sales and presales to engage directly with customers to identify consulting and staff augmentation opportunities to support their resourcing needs. We will be looking for you – and your passion, to join our team of innovative experts who plan and execute our recruitment practices to contribute directly to our company’s performance and growth.

What you’ll do:

• Prospect for new opportunities and present our consulting and staff augmentation program known as our agility offering to prospective customers across North America
• Work closely with sales and presales to identify and validate potential agility-based engagements.
• Locate, validate, and present qualified consultants.
• Establish, maintain, and develop effective customer and consultant relationships.
• Manage customer and consultant escalations and establish achievable outcomes.
• Follow existing processes in the delivery of the agility offering; make recommendations to the Manager, Agility Program for changes or improvements that focus on areas like increased efficiency, revenue growth, profit optimization, etc.
• Ensure you are achieving monthly, quarterly, and annual sales targets.
• Take a lead role in running the delivery by working directly with the customer to ensure a successful engagement and CSAT result.
• Schedule, manage and attend sales calls and identify and develop new opportunities within North America across all vertical markets with an emphasis on Commercial Mid-Market and Enterprise Accounts.
• Advise and partner with account managers to identify opportunities for staff augmentation with customers.
• Perform phone screens, shortlists of candidates, conduct and lead the interview process, manage debriefs discussions and offer processes.
• Ensure potential consultants meet/exceed Softchoice quality standards and are properly equipped to interact with Softchoice customers.
• Demonstrate high quality customer service by working closely with Services’ teams and consultants to evolve and improve the quality of service and the overall customer experience.

What you’ll bring to the table:

• Experience in business development and account management within IT consulting and/or professional services
• Experience presenting to C‑Suite and other decision makers.
• Take a lead role in running the delivery of services to complex organizations.
• Ability to build confidence and strong partnerships with customer hiring managers.
• Ability to drive proposal, pricing.
• Leading to achieve targeted revenue and margin goals.
• Proven ability to work independently as well as to perform effectively in a team oriented, charismatic environment.
• Strong business acumen and the ability to manage your time efficiently in a team oriented, charismatic environment.
• Strong business acumen and the ability manage your time efficiently.
• A college or university degree is desired.

Compensation:

A reasonable estimate of the current base pay range for this position in Toronto is $95,000 to $105,000, annually.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High‑Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award‑Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
• Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [e-mail] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don’t worry. It’s quick, simple and you’ll be connected with your new team in no time.