IMPLEMENTATION SPECIALIST (CONTRACT) - HYBRID

GreenShield; Toronto; On-site; CAD 70,000 - 95,000; Full time

Job summary

GreenShield is seeking an Implementation Specialist to lead group onboarding and ensure a smooth transition for clients in Canada. You will coordinate with Advisors and the Account Management team, handling setup, billing and benefit packages before go-live.

You will perform data quality checks, train clients, and monitor month-one activity, escalating issues promptly to ensure a successful implementation and high client satisfaction.

Qualifications

• University Degree or Diploma required.
• 1-3 years of Group Insurance or Benefits Administration experience.
• Knowledge of the Canadian group insurance industry.
• Ability to communicate information clearly to a broad audience.

Responsibilities

• Lead implementation and onboarding of groups to ensure a seamless transition.
• First point of contact for Advisors/Executive Benefit Consultants and coordination with Account Management.
• Ensure completion and setup including billing, payment and benefit packages before go-live.
• Perform multiple system coding and data quality checks to ensure accurate group and employee data.
• Be the primary contact, provide excellent service, and deliver face-to-face consultations on product suites.
• Monitor month-one activity and escalate issues to the Implementation Manager.
• Complete project deliverables including welcome packages and Plan Administrator kits.

Skills

Client onboarding

Communication

Data quality checks

Problem solving

Education

University Degree or Diploma

Tools

Microsoft Office

Job description

• The Implementation Specialist will be responsible for the implementation and onboarding of groups with the company ensuring an efficient and seamless transition.
• First point of contact for the Advisor/Executive Benefit Consultant, escalations, and coordination before final transition to the Account Management team.
• Ensure completion and set up including billing, payment and benefit packages delivered before go live date.
• Project-based work that ensures the client’s expectations are met during transition with all issues being resolved quickly.
• With the support of the Implementation Manager, monitors the group in month one for any unexpected administration or claim issues.
• Performs multiple system coding and data quality checks using validation and reports to ensure the set-up completion of group and employee data in administration and claiming platform is accurate.
• Escalates rate discrepancies immediately to Implementation Manager and tracks resolution.
• Completes project deliverables including member welcome packages and Plan Administrator kits as required.
• Be the primary point of contact, provide excellent service and build relationships with advisors and their clients; provide face to face consultation to advisors and clients on suite of products.
• Ensure the timely and successful delivery of solutions based on client needs and objectives.
• Liaise between clients and internal teams and is responsible for keeping the clients satisfied.
• Conducts plan administrator training with the client and coordinates any transition to service team.

WHAT WE ARE LOOKING FOR

• University Degree, or Diploma required.
• Or equivalent professional experience in Group Insurance Administration, or Customer Service preferred.
• 1-3 years of Group Insurance or Benefits Administration experience.
• Knowledge of the Canadian group insurance industry.
• Ability to communicate information clearly to a broad audience and understand users’ questions and effectively disseminate technical information.

NICE TO HAVE

• Proficient in Microsoft Office.
• Strong written, verbal and presentation skills.
• Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented.
• Fast learner and quick thinker.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [e-mail]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification). AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.