Administrative Support Volunteer

Volunteer Lethbridge; Lethbridge; On-site; Full time

Job summary

A community health organization in Lethbridge is looking for volunteers to assist clients recovering from surgery or illness. The role involves connecting with clients, verifying referral requests, and providing instructions on health equipment usage. Excellent interpersonal and communication skills are essential, as this position requires working with diverse populations. Volunteers will contribute to a healthy working environment while delivering compassionate service. A weekly commitment is expected, with shifts on weekdays.

Qualifications

• 18 years old or above.
• Experience in providing customer service to diverse populations is an asset.
• Comfortable using a computer and capable of lifting up to 50lbs.

Responsibilities

• Connect with clients and health care providers to verify referral requests.
• Assist with equipment recalls and provide instructions on equipment use.
• Ensure integrity of data collection and provide excellent customer service.

Skills

Exceptional customer service skills

Excellent interpersonal skills

Ability to empathize with clients

Strong telephone manner

Ability to work independently and in a team

Good written and conversational English

Job description

Because of the HELP program volunteers Lethbridge residents who are recovering from surgery or illness are able to access health equipment that enhances their mobility and independence to allow them to recover in the comfort of their own homes

• Connect with clients and health care providers to verify referral requests, facilitate the loaning and returning of health equipment
• Make reminder phone calls
• Assist with equipment recalls if required
• Select the appropriate medical equipment to match health professional referrals
• Complete minor adjustments to ensure appropriate fit for for clients
• Ensure the integrity of date collection and recording of all call/client trackers and statistical information
• Provide instructions on basic equipment use and respond to client inquiries regarding equipment set up, returns, repairs and loan extensions
• Contribute to a healthy and safe working environment
• Accept financial and equipment donations to the Canadian Red Cross
• Issue tax and non-tax receipts as needed

Age Requirements

18 years old or above

Other Requirements

• Interest and/or experience in providing exceptional customer service to Health Equipment Loan Program clients
• Excellent interpersonal skills, including working in a busy environment
• Ability to empathize with client concerns to deliver service with compassion
• Excellent telephone manner with multi-phone system skills an asset
• Demonstrated understanding and compassion of the aging population, including community resource knowledge and resourcing
• Experience working with a diverse population an asset
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Some lifting of equipment is required. We recommend volunteers be capable of lifting up to 50lbs
• Full training is required; however volunteers should be comfortable using a computer and have good written and conversational English. Other languages are considered an asset
• Ability to work independently and to collaborate in a team environment

Schedule

• Weekly commitment
• Volunteer shifts run weekdays from 8:30am-Noon or 1-4:30pm

Other Opportunities with Canadian Red Cross

Because of the HELP program volunteers Lethbridge residents who are recovering from surgery or illness are able to access health equipment that enhances their mobility and independence to allow them to recover in the comfort of their own homes.