Senior Coordinator - Health Equipment Loan Program

Canadian Red Cross; Dartmouth; On-site; CAD 52,000 - 68,000; Full time

Job summary

The Canadian Red Cross is seeking a Senior Coordinator for the Health Equipment Loan Program in Dartmouth, NS. This permanent full-time role focuses on coordinating planning, service delivery, and volunteer management to support seniors and other clients.

You will work with health facilities, manage inventory and data, prepare reports, and ensure compliance with CRC standards. Strong English communication, organizational skills, and experience with volunteers are essential.

Qualifications

• Post-secondary education or diploma with 4–5 years of related experience.
• Experience in managing client relationships and ensuring client satisfaction.
• Experience working with seniors is an asset.
• Ability to prioritize and organize multiple issues in a complex client-based environment.
• Strong organizational and decision-making abilities.
• Excellent written and oral communication in English.
• Experience with volunteers and providing guidance is an asset.
• Familiarity with inventory control procedures.
• Able to perform medium to heavy lifting.
• Valid driver’s license with willingness to travel within the province.

Responsibilities

• Coordinate and support the planning and execution of the Health Equipment Loan Program (HELP) within your service center.
• Ensure services are delivered efficiently, effectively and in alignment with CRC standards, policies and community needs.
• Coordinate and support the recruitment, orientation and training for HELP volunteers.
• Liaise with long term care facilities for the overall delivery of the Health Equipment Loan Program (including delivery and pick up of health equipment).
• Coordinate day to day administrative functions such as ensuring financial transactions are completed and all information flow to public is timely and accurate.
• Ensure proper documentation, storage and accessibility of program data for compliance and future reference.
• Maintain inventory records on equipment loans, returns and statistics in accordance with program policies and procedures.
• Prepare regular program reports and assist with the collection of data for assessments and program evaluations.

Skills

Client relationships

Interpersonal skills

English proficiency

Presentation skills

Inventory control

Volunteer management

Computer skills

Heavy lifting

Education

Post-secondary education or diploma

Job description

Title : Senior Coordinator - Health Equipment Loan Program

Employee Working Location : In-Person (Dartmouth, NS)

Employment Status : Permanent Full-Time

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience.

As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

• Coordinate and support the planning and execution of the Health Equipment Loan Program (HELP) within your service center.
• Ensure services are delivered efficiently, effectively and in alignment with CRC standards, policies and community needs.
• Coordinate and support the recruitment, orientation and training for HELP volunteers.
• Liaise with long term care facilities for the overall delivery of the Health Equipment Loan Program (including delivery and pick up of health equipment).
• Coordinate day to day administrative functions such as ensuring financial transactions are completed and all information flow to public is timely and accurate.
• Ensure proper documentation, storage and accessibility of program data for compliance and future reference.
• Maintain inventory records on equipment loans, returns and statistics in accordance with program policies and procedures.
• Prepare regular program reports and assist with the collection of data for assessments and program evaluations.

What we are looking for:

• The minimum qualifications for this job are completion of post-secondary education or diploma with 4 to 5 years of job-related work experience or an equivalent combination of education and experience.
• Experience in managing client relationships by understanding client needs and ensuring client satisfaction.
• Previous experience working with seniors is considered an asset.
• Ability to prioritize and organize multiple issues simultaneously in a complex client-based environment.
• Sound decision making abilities, combined with strong organizational skills, are essential.
• Excellent interpersonal skills are essential.
• Strong communication skills, both written and oral, in English is mandatory.
• Demonstrated computer proficiency and presentation skills.
• Previous experience working with volunteers and the ability to provide guidance is considered an asset.
• Familiarity with inventory control procedures.
• Ability to do medium to heavy lifting
• Valid driver’s license with willingness to travel within province and a satisfactory driver’s abstract is required.

Working Conditions:

• The majority of work is performed in an environment which is mostly clean and comfortable.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time , we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).