Program Coordinator, Health Equipment Loan (HELP)

Canadian Red Cross; Medicine Hat; On-site; CAD 25,000 - 39,000; Part time

Job summary

Canadian Red Cross is seeking a Program Coordinator for the Health Equipment Loan Program (HELP) in Medicine Hat, AB. This in-person position supports program planning, service delivery, and stakeholder coordination to address community needs.

You will work with volunteers and staff to ensure efficient operations, data integrity, and quality service, in a role that emphasizes compassion and community engagement within the local health support network.

Qualifications

• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required.
• Ability to manage program schedules and timelines; prioritize tasks, track progress, and meet deadlines.
• Ability to identify and resolve issues, by applying standard procedures and functional or organizational knowledge.
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.
• Ability to demonstrate compassion, empathy and understanding for individuals with differing abilities.
• Strong verbal and written communication skills in English, including telephone etiquette and the operations of a multi-line phone system.
• General knowledge and understanding of non-mechanical health equipment, specifically related to mobility and bath aides.
• Someone service focused, ideally with experience working with diverse cultural populations, who understands the importance of listening, adapting and responding to client needs.

Responsibilities

• Ensure that client service objectives and targets are met
• Maintain highest level of quality assurance in all areas of client service.
• Support business in specific client service sites
• Oversee data entry in management of computer inventory tracking and monitoring programs
• Respond to program-specific and generic enquiries from clients, health professionals and the general public.
• Receive and respond to complaints regarding service provision.
• Participate in volunteer resource management cycle, including workforce planning, recruitment, selection, engagement, performance evaluation
• Ensuring financial policies/procedures are followed in client service site.
• Build and maintain relationships with external partners, volunteers, and stakeholders to promote collaboration and community engagement.

Skills

MS Office & SharePoint

Schedule management

Issue resolution

Communication skills

Compassion & empathy

English proficiency

Health equipment knowledge

Diverse populations

Tools

SharePoint

Microsoft Excel

Microsoft Word

Outlook

Job description

Canadian Red Cross is seeking a Program Coordinator for the Health Equipment Loan Program (HELP) in Medicine Hat, AB. This in-person position supports program planning, service delivery, and stakeholder coordination to address community needs.

You will work with volunteers and staff to ensure efficient operations, data integrity, and quality service, in a role that emphasizes compassion and community engagement within the local health support network.