Administrative Support III

Alberta Health Services; St. Albert; On-site; CAD 35,000 - 43,000; Full time

Job summary

Health Shared Services, within Alberta Health Services, seeks an Administrative Support III to input accurate demographic and financial patient information across hospital information systems at Sturgeon Community Hospital. You will perform identity checks, verify eligibility, and support smooth patient registrations.

The role requires Grade 12, Medical Terminology certification, fast typing, strong computer skills, and excellent English communication.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Terminology certificate required and testing prior to interview.
• Accurate typing speed of 40 wpm required, and testing done prior to interview.
• Strong computer skills required.
• Demonstrated proficiency in the English language, both written and oral required.
• Excellent customer service and communication in every interaction.
• Ability to work independently with minimal supervision.
• Able to work all shifts as operationally required.
• Physically able to assist patients and move up to 20 lbs.

Responsibilities

• Obtains and records demographic and financial information by interviewing patients.
• Applies Positive Patient Identification during registration.
• Verifies patient eligibility for healthcare coverage.
• Reviews Financial Agreement Forms for patients without provincial coverage.
• Prepares labels and wristbands; verifies patient name and DOB.
• Informs patients about accommodation options.
• Adheres to Provincial Registration Standards & Practices.
• Follows privacy laws and related policies.
• Performs other duties as assigned.

Skills

Strong communication skills

Typing 40 wpm

Customer service oriented

Proficient in Windows/PC

Education

Grade 12 or equivalent

Medical Terminology certificate

Tools

Office software

Job description

Your Opportunity:

At Health Shared Services, our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision and guidance of the Supervisor, Registration, Switchboard & Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic & financial information on the appropriate hospital information system, on patients presenting at various entry points of the health system.

Essential functions of the position:

• Obtains and records accurate demographic and financial information on patients by interviewing patients, family members and/or care providers.
• Consistently applies Positive Patient Identification during the registration/pre-registration process to ensure accurate record linkage, support safe delivery of patient care and reduce identify theft.
• Verifies patient eligibility as it relates to healthcare coverage.
• Reviews Financial Agreement Forms with patients who do not have valid provincial healthcare coverage & ensures that forms are completed appropriately.
• Prepares identification labels, identification wristbands and verifies patient’s name and date of birth when applying wristband to patient.
• Informs patients about options for accommodation and the process for requesting preferred accommodation.
• Consistently applies best practice as outlined in the Provincial Registration Standards & Practices Manual.
• Adhere to mandatory privacy legislation, including the Health Information Act (HIA), Access to Information Act (ATIA), and Protection of Privacy Act (POPA), and complete all duties in accordance with Provincial policies and procedures, legislation and regulations.
• Performs other related duties as assigned by the Supervisor.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company

Health Shared Services

Classification

Administrative Support III

Union

AUPE GSS

Unit and Program

Registration

Primary Location

Sturgeon Community Hospital

Location Details

As Per Location

Multi-Site

Not Applicable

FTE

1.00

Posting End Date

17-AUG-2026

Temporary Employee Class

Temp F/T Benefits

Date Available

27-AUG-2026

Temporary End Date

30-APR-2027

Hours per Shift

7.75

Length of Shift in weeks

6

Shifts per cycle

30

Shift Pattern

Days, Evenings, Nights, Weekends

Days Off

As Per Rotation

Minimum Salary

$25.72

Maximum Salary

$31.25

Vehicle Requirement

Not Applicable

Required Qualifications

• Completion of Grade 12 or equivalent.

Additional Required Qualifications

• Medical Terminology - certificate required and testing done prior to interview.
• Accurate typing speed of 40 wpm required, and testing done prior to interview.
• Strong computer skills required.
• Demonstrated proficiency in the English language, both written and oral required.
• Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with.
• Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization.
• Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines.
• Ability to work independently with minimal supervision.
• Able to work all shifts as operationally required.
• Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs.

Preferred Qualifications

• Post-secondary education applicable to position – MOA/Unit Clerk/Admitting Clerk with no less than one year experience is preferred.
• Experience in a healthcare or medical office setting is preferred.
• Experience practicing N-O-D: tells the patient his/her name, explains his/her occupation and what he/she will be assisting the patient with.