Administrative Support IV

Alberta Health Services; Calgary; On-site; CAD 39,000 - 48,000; Full time

Job summary

Alberta Health Services in Calgary is seeking an Administrative Support IV to provide advanced administrative support to physicians and patients in a fast-paced ambulatory care setting. You will manage appointments, calendars, documents, and communications, while coordinating with multi-disciplinary teams and ensuring confidentiality.

The role requires MOA Connect Care training, strong MS Office skills, and excellent typing and organizational abilities; posting closes Aug 18, 2026.

Qualifications

• MOA Certificate from an accredited institution.
• Minimum 3 years of recent ambulatory care administrative support to physicians/patients.
• Completion of MOA Connect Care training; experience with Connect Care registration, scheduling and referrals.
• Recent experience with Netcare.
• Advanced proficiency with Microsoft Windows 10 and Office 2016.
• Ability to type at least 60 WPM.
• Strong communication and organizational skills.

Responsibilities

• Book patient appointments in Connect Care with high accuracy.
• Manage patient care information via fax and mail.
• Digitize documents and manage scanning workflows.
• Provide professional customer service via phone, Zoom, Teams, and email.
• Coordinate physician calendars and meeting logistics; prepare agendas.
• Record and communicate meeting minutes; manage communications on administrative matters.
• Log IT help desk tickets and support administrative operations.
• Assist with other duties as assigned.

Skills

Advanced communication

Typing 60 WPM

Organizational skills

Self-directed

Teamwork

Education

Medical Office Assistant Certificate

Tools

Connect Care

Netcare

Microsoft Office 2016/Windows 10

PDF editing (Adobe)

Job description

Your Opportunity

Under the supervision of the Manager, Administrative Services, Department of Medicine, the Administrative Support IV will provide administrative support to multiple physicians and their patients in an extremely fast-paced ambulatory care clinical environment with the ability to shift priorities as required to effectively support physicians and patient care.

• Booking patient appointments in Connect Care with high attention to detail and exceptional accuracy.
• Manage patient care information via incoming/outgoing fax and regular mail for physicians.
• Point of touch scanning of patient care documentation into Connect Care.
• Customer service/telephone and virtual communication etiquette (i.e., Zoom, Teams, email).
• Manage physician calendar(s) including scheduling or accepting meeting invites, book rooms for meetings, maintain agendas and compile meeting package(s) for distribution.
• Record, edit, and communicate accurate meeting minutes.
• Manage communication on a variety of administrative matters, including guidelines, instruction manuals, events, etc.
• Logging AHS IT help desk tickets.
• Additional duties as assigned and required.

This position will have frequent interactions with patients, physicians, other administrative assistants, AHS leadership, and other stakeholders; therefore, the successful incumbent must be able to exercise the appropriate level of diplomacy, tact and respect in all communication styles.

To ensure your skills and qualifications are considered, please attach a resume and cover letter with your application.

Description

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Department of Medicine
• Primary Location: Foothills Medical Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 18-AUG-2026
• Employee Class: Regular Full Time
• Date Available: 31-AUG-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Required Qualifications

Some post-secondary education.

Additional Required Qualifications

• Medical Office Assistant Certificate obtained from an accredited educational institution.
• Minimum 3 years of recent experience in a subspecialty, ambulatory care clinical setting, providing administrative support to physicians and patients.
• Completion of MOA Connect Care training and experience with Connect Care including registration, scheduling, template builder and referral management.
• Recent experience with the use of Netcare.
• Advanced proficiency in Microsoft Windows 10 and Microsoft Office 2016 (Outlook, Word, Excel).
• Advanced proficiency with document management including scanning documents as well as creating and editing PDFs (Adobe).
• Accurate typing skills - minimum 60 WPM.
• Ability to lift 10 kg (i.e., box of paper).
• Excellent English communication skills; written and oral.
• Key Competencies: Creativity, positivity, innovation, enthusiasm, and respect.
• Resilience and flexibility, specifically the ability to work under pressure.
• Excellent organizational skills: ability to manage and prioritize work effectively.
• Strong problem-solving and conceptual skills.
• Ability to deal with difficult issues in a sensitive and confidential manner.
• Self-directed and able to work under minimal supervision.
• Ability to foster and promote teamwork, collaboration and partnership.

Preferred Qualifications

• Previous experience working in a unionized environment.
• Understanding of the importance of privacy and confidentiality when dealing with patient care information, including the Freedom of Information and Protection of Privacy (FOIP) Act.
• Understand the importance of excellent customer service and its relationship to patient care.
• Awareness of organizational policies and procedures.