Administrative Support III

Alberta Health Services; Calgary; On-site; CAD 35,000 - 43,000; Part time

Job summary

Alberta Health Services in Calgary is seeking an Administrative Support III (Reception Clerk) for the Diagnostic Imaging department. You will handle registration, scheduling, patient check-in, and records management using RIS and HIS, while coordinating with Admitting and Radiology teams.

This temp part-time role supports 0.70 FTE with shifts including days, evenings, nights, weekends and on-call. Emphasis on accuracy, empathy and professional conduct in a busy hospital environment at Sheldon M

Qualifications

• Grade 12 or equivalent required.
• Medical Terminology course required.
• Typing at least 35 words per minute.
• Accurate keyboarding and attention to detail.
• Proficient in Windows (Word, Excel, Internet, Email).
• Excellent written and spoken English.
• Able to work independently and handle interruptions.
• Demonstrated professional conduct in a hospital setting.

Responsibilities

• Register and check in patients for diagnostics appointments.
• Book examinations in RIS, schedule, and update ADT data.
• Maintain electronic patient records and recall past reports.
• Notify physicians and clinics of appointment details and prep steps.
• Greet patients, direct to waiting areas, and provide assistance.
• Process no-show notices and manage routine clerical tasks.
• Troubleshoot printers, fax, and basic PC issues as needed.

Skills

Medical terminology

Typing 35 wpm

Windows suite

Attention to detail

English fluency

Customer service

Independence

Shift flexibility

Education

Grade 12 / Equivalent

Tools

MS Word

MS Excel

Internet

Email

Job description

Your Opportunity:

Working under the general direction of the area supervisor, the Reception Clerk performs reception and other clerical duties for the Diagnostic Imaging department. The individual will be required to assist with obtaining and maintaining all records associated with appointments and will work closely with other areas within the Diagnostic Imaging department. Registration/Reception/Imaging Records duties: Works with Radiology Information System (RIS). Update address/phone number and emergency contact in the Admission/Discharge/Transfer system (ADT), changes to patient demographics are referred back to Admitting for correction. Book examination through Department Order Entry and scheduling attaching the ADT encounter. Check patients in. Send no-show letters for any appointments that didn’t arrive. Works with Hospital Information System (HIS), searching patient information (blood work and confirming clinical history). Maintains electronic patient files, which may include entering/cancelling orders and modifying/rebooking appointments. In consultation with the appropriate individual, ensures that patient schedules for the area are current and maximized. Advises Physicians’ offices, clinics and patients of patient appointment including information for procedure of appointment preparation. Greets patients arriving at the reception desks, directing them to the appropriate waiting rooms, checking patient in or creating orders, as required. Works with PACS, RIS, Approach, Netcare, OR Manager, Connect Care. Scanning paper documents as required. Printing various information lists as required. Retrieves prior patient reports, images, lab results, and other information that may be relevant to current procedure request.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification: Administrative Support III Union: AUPE GSS Unit and Program: Diagnostic Imaging Primary Location: Sheldon M Chumir Health Centre Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.70 Posting End Date: 20-AUG-2026 Temporary Employee Class: Temp P/T Benefits Date Available: 30-AUG-2026 Temporary End Date: 04-APR-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 7 Shift Pattern: Days, Evenings, Nights, Weekends, On Call Days Off: As Per Rotation Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable

Required Qualifications

• Completion of Grade 12 or equivalent.

Additional Required Qualifications

• Medical Terminology Course required.
• Accurate and proficient keyboarding skills, 35 words per minute required.
• Typing test will be required.
• Demonstrated proficiency in Windows (Word, Excel, Internet, and Email).
• Absolute attention to detail and accuracy.
• Excellent knowledge of the English language both written and oral.
• Demonstrated ability to maintain a professional image, manage stressful situations with empathy and to remain calm, courteous, sensitive and tactful, at all times.
• Demonstrated ability to work independently.
• Skilled at paying close attention to detail.
• Able to prioritize work and cope with frequent interruptions.
• Must be able to work all shifts based on operational needs.
• Equipment troubleshooting, printer, fax, and PC.

Preferred Qualifications

• Minimum 3 months recent experience in a hospital or medical environment, involved in booking, reception, and clerical duties preferred.
• Recent Diagnostic Imaging experience desired.
• Prior experience working with the public is an asset.