Administrative Support IV

Primary Care Alberta; Calgary; On-site; CAD 39,000 - 48,000; Full time

Job summary

Primary Care Alberta is seeking an Administrative Support IV to bolster the Integrated Care Program. This provincial role provides administrative, operational and coordination support enabling ICP service delivery across Alberta and across multiple sites and teams.

You will coordinate meetings, events, and partner engagement, maintain program records, assist with onboarding/offboarding, and support reporting, payroll and workforce processes. Strong organization and confidentiality are essential.

Qualifications

• Some post-secondary education is required.
• Post-secondary education such as a secretarial certificate is preferred or required.
• Advanced knowledge of computer technology and Microsoft Office 365 is required.

Responsibilities

• Provide administrative, operational, and coordination support for the Integrated Care Program across Alberta.
• Coordinate meetings, events and partner engagement activities; maintain program records and resources.
• Support onboarding and offboarding processes and assist with communications.
• Assist with reporting, scheduling, payroll, workforce administration, resource coordination and program monitoring.
• Help ensure information flows effectively across the program and across multiple sites and teams.

Skills

Strong communication

Interpersonal abilities

Time management

Prioritization

Detail orientation

Confidentiality handling

Stakeholder engagement

Independent work

Education

Some post-secondary education

Post-secondary secretarial certificate or equivalent

Tools

Microsoft Office 365

Job description

PCA is advancing a patient-centred approach that strengthens safe transitions from hospital to community. The Integrated Care Program (ICP) supports patients at high risk of readmission who require enhanced discharge planning and structured post-discharge support. The program focuses on individuals with medical and psychosocial complexity, ensuring coordinated transitions from acute care to primary care and community services. This role is ideal for an experienced administrative professional who is passionate about improving patient and system outcomes. As the Provincial Administrative Assistant, you will provide administrative, operational, and coordination support that enables the effective delivery of ICP services across Alberta. This provincial role supports the growth and ongoing optimization of the ICP by facilitating communication, coordinating meetings and activities, supporting workforce processes, assisting with reporting and tracking, and helping maintain efficient operations across multiple sites and teams. Working closely with program leadership, clinical teams, operational partners, and community organizations, you will play a key role in supporting daily program functions. The Provincial Administrative Assistant coordinates meetings, events, and partner engagement activities; maintains program records and resources; supports onboarding and offboarding processes; assists with communications; and helps ensure information flows effectively across the program. The role also supports reporting, scheduling, payroll, workforce administration, resource coordination, and program monitoring. Strong organizational skills, attention to detail, and the ability to manage multiple priorities are essential in this fast-paced environment. Beyond daily operations, this role contributes to continuous improvement initiatives and supports the ongoing evolution of the ICP.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Integrated Care Program
• Primary Location: Southport
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 26-AUG-2026
• Employee Class: Regular Full Time
• Date Available: 21-SEP-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Integrated Care Program
• Primary Location: Southport
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 26-AUG-2026
• Employee Class: Regular Full Time
• Date Available: 21-SEP-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Post-secondary education required (e.g. certificate in office or business administration). Minimum Grade XII with Post-Secondary secretarial certificate or equivalent. Advanced/Intermediate knowledge of computer technology and applications (including but not limited to: Proficiency with Microsoft Office 365 and virtual collaboration platforms. Strong communication and interpersonal abilities. Excellent time management and prioritization capability. Ability to manage multiple priorities in a dynamic environment. Strong attention to detail and accuracy. Knowledge of organizational administrative, payroll, and workforce processes. Ability to maintain confidentiality and manage sensitive information appropriately. Strong customer service and stakeholder engagement skills. Ability to work independently while supporting interdisciplinary teams.

Preferred Qualifications:

Experience working within a high-volume, time-intensive organization. Ability to identify and know when to escalate risks to Manager. Excellent formatting, grammar syntax and proof-reading skills. Excellent organizational, time management and prioritization skills. Understanding of budget procedures and processes. Sound judgement and the ability to work independently, under pressure, within short timelines, without compromise to quality.

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