Administrative Support III

Alberta Health Services; Oyen; On-site; CAD 35,000 - 43,000; Part time

Job summary

Alberta Health Services is seeking an Administrative Support III at Big Country Hospital in Oyen. The role involves interviewing patients, handling admissions and registrations for inpatients and outpatients, and validating patient IDs while managing related financial tasks.

Responsibilities include reception, switchboard operations, directing calls, and basic deposits or reconciliations. Flexibility to cover various shifts is required; CASUAL/RELIEF employment is possible.

Qualifications

• Completion of Grade 12 or equivalent.
• MS Outlook, Word and Excel proficiency.
• Medical Terminology required, proficiency test.
• Typing speed/proficiency tests.
• Knowledge of privacy and disclosure laws.
• Able to work independently and in a team with good communication.
• Attention to detail and professionalism under pressure.
• Must be able to work all shifts.

Responsibilities

• Interview patients/public and provide accurate registration services.
• Process admission and registration for inpatients and outpatients.
• Verify patient identification and collect financial responsibilities.
• Provide reception, operate switchboard, direct calls, and assist with wayfinding.
• Monitor code phones and assist with deposits, reconciliations and trust accounts as applicable.

Skills

Excellent communication skills

Education

Grade 12 or equivalent

Tools

Outlook

Word

Excel

Job description

Reporting to the Supervisor, Registration Switchboard and Patient Information (RSPI), the Administrative Support III performs a variety of administrative duties related to interviewing patients/public and providing accurate and timely registration services for the hospital. Main duties include processing admission and registration of inpatients and outpatients, verify and validating patient identification, collection of financial responsibilities and orientation to staff and students. Responsibilities will also include reception services, operating the switchboard, directing calls, wayfinding, monitoring code phones as required in the site, financial functions for hospital billing, and supplies, daily reconciliations, deposits, patient safekeeping, & where applicable assisting residents with trust accounts.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration, Switchboard, Patient Registration
• Primary Location: Oyen - Big Country Hospital
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 05-OCT-2026
• Employee Class: Casual/Relief
• Date Available: 15-OCT-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration, Switchboard, Patient Registration
• Primary Location: Oyen - Big Country Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 05-OCT-2026
• Employee Class: Casual/Relief
• Date Available: 15-OCT-2026
• Hours per Shift: 6.5
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Knowledge and operation of Microsoft Outlook, Word and Excel. Medical Terminology required, proficiency test.Keyboarding skills required, proficiency test. Knowledge of legislation regarding access, privacy and disclosure of patient information required. Confident to work independently and in a team environment with excellent communication skills. Skilled at paying close attention to detail. Demonstrated ability to maintain a professional image, manage stressful situations with empathy and to remain calm, courteous, sensitive and tactful at all times. Able to prioritize work and cope with frequent interruptions. Must be able to work all shifts. Only those who meet the requirements and qualifications outlined in the job posting will be contacted.

Preferred Qualifications:

Completion of MOA course or equivalent, previous experience working in a Medical Office setting, switchboard experience, Connect Care Patient Access experience, Netcare and Person Directory.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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