Administrative Support III

Alberta Health Services; Spirit River; On-site; CAD 35,000 - 43,000; Full time

Job summary

Health Shared Services in Spirit River invites applications for an Administrative Support III in Health Information Management. The role handles client registration, demographic verification, ULI creation for new residents, and processing registrations for WCB, RCMP and NRA clients.

The incumbent will greet visitors, manage switchboard queries, collect payments, and support HIM operations, ensuring accuracy and professional service. A remote retention allowance may apply as described.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Termin terminology course completed.
• 2 years medical reception experience.
• Excellent interpersonal and customer service skills.
• Ability to prioritize and organize work in a fast-paced environment.
• Typing speed 45 wpm (testing will be performed).

Responsibilities

• Register clients using the provincial system and verify demographic information.
• Create Unique Lifetime Identifier (ULI) for new residents/non-residents and newborns.
• Process electronic documents to complete registrations for WCB, RCMP, NRA clients.
• Collect and receipt payments for clients and uninsured services.
• Answer switchboard inquiries and direct patients as needed.
• Greet clients, visitors and staff and maintain a courteous public image.
• Maintain stocked work area and support HIM workflow in Connect Care queues.

Skills

Interpersonal skills

Typing speed 45 wpm

Customer service

Communication skills

Prioritization & organization

Education

Grade 12 or equivalent

Medical Terminology course

Job description

Your Opportunity:
Reporting to the Supervisor, Health Information Management, the Administrative Support III - Health Information Management performs a variety of clerical duties covering all areas of HIM. Registration of clients utilizing the provincial registration system to include the collection/verification of patient demographic information as well as validation of health care insurance. Creation of Unique Lifetime Identifier (ULI #) for non-residents of Alberta/new Alberta residents/newborns in the Alberta Person Directory. Completion of electronic documents to complete the registration process for WCB, RCMP, and/or NRA clients. Collect and receipt payment for clients and uninsured services. Switchboard duties including telephone queries and requests for patient information as per appropriate guidelines. Application of identification wristbands for all clients. Greet clients, visitors, and staff, and direct them to the appropriate areas throughout the health Center in a pleasant, professional, and courteous manner. Maintain a positive public image to patients, visitors, staff, and physicians. Complete discrepancies in work queues in the Connect Care environment. Ensure work area is stocked with necessary supplies and supplies are stored appropriately. Other duties as required. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company:

Health Shared Services

Classification:

Administrative Support III

Union:

AUPE GSS

Unit and Program:

Health Information Management

Primary Location:

Spirit River Community Health

Location Details:

As Per Location

Multi-Site:

Not Applicable

FTE:

1.00

Posting End Date:

21-SEP-2026

Temporary Employee Class:

Temp F/T Benefits

Date Available:

01-OCT-2026

Temporary End Date:

03-SEP-2027

Hours per Shift:

7.75

Length of Shift in weeks:

2

Shifts per cycle:

10

Shift Pattern:

Days

Days Off:

As Per Rotation

Minimum Salary:

$25.72

Maximum Salary:

$31.25

Vehicle Requirement:

Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Successful completion of Medical Terminology course (testing will be performed). 2 years medical reception experience. Excellent interpersonal skills. Ability to work cooperatively and professionally with clients, nursing staff, and physicians. Ability to prioritize and organize work in a fast-paced environment. Ability to read, write, and communicate effectively. Superior customer service skills. Proven accuracy in spelling, keyboarding and attention to detail. Minimum typing speed of 45 wpm (testing will be performed). Proven initiative and ability to work with minimal supervision.

Preferred Qualifications:

MOA, Unit Clerk Course or equivalent. Experience in Patient Registration, Financial Records, and/or Telecommunication.