Administrative Support III

Alberta Health Services; Canmore; On-site; CAD 35,000 - 43,000; Full time

Job summary

Alberta Health Services is seeking an Administrative Support III at Canmore General Hospital to interview patients, collect demographics and financial data, and enter information into Connect Care to support treatment decisions.

The role emphasizes accurate data entry, positive patient identification, and exceptional customer service in a high-volume environment at the Canmore site.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Office Assistant, Unit Clerk and/or post-secondary education applicable to the position.
• Computer experience including: Connect Care, Quanum, Netcare, Person Directory, Client Registry, MS Office (Windows, Word, Excel, Outlook, MS Teams).
• Must be able to stand/sit for prolonged periods, lift up to 25lbs.
• One year Admitting/Registration experience in an Acute Care Facility within the last two years.
• Ability to work with minimal supervision.
• Ability to understand and communicate effectively in English.

Responsibilities

• Interview patients and/or family members in person or by telephone to positively identify patients and obtain demographic and financial information.
• Verify, validate and enter patient information into Connect Care accurately.
• Collect hospital fees for uninsured, out-of-country services, LTC accommodation fees, and patient chargeables.
• Answer telephones, manage switchboard, and assist with wayfinding.
• Maintain the integrity of patient records and support records management processes.

Skills

Customer service

Communication

Multitasking

Education

Grade 12 or equivalent

Medical Office Assistant/Unit Clerk certification

Post-secondary education relevant

Tools

Connect Care

Quanum

Netcare

Person Directory

Client Registry

MS Office

Job description

Your Opportunity:

Reporting to the Supervisor of Registration, Switchboard and Patient Information (RSPI) at the Canmore General Hospital, this Administrative Support III temporary full-time position is responsible for ensuring immediate access to patient information in order to facilitate healthcare treatment decisions. This position is responsible for interviewing patients and/or their family members in person or by telephone, to positively identify patients and obtain their demographic and financial information. In accordance with the Provincial Registration Standards and Practices (PRSP), this front facing position is critical in verifying, validating, and entering patient information into Connect Care accurately. This position consistently applies Positive Patient Identification during the registration process to ensure accurate record linkage, support safe delivery of patient care, and reduce identify theft. This position is expected to communicate effectively to provide exceptional customer service to the patients, staff, and the general public. Other responsibilities include but are not limited to: Interacts with all internal and external stakeholders. Collects hospital fees for uninsured, out-of-country services, LTC accommodation fee’s/ Trust Accounts and patient chargeables. Point of Sale (POS) collection and cash handing. Answer telephones/switchboard, and assists with wayfinding. Train and mentor new clerks and students as required. Ability to manage multiple tasks with frequent interruptions in a fast paced/high stress environment. Maintain the integrity of patient records (prep, scan, verify & validate & auditing & remediation in Health Records. Other duties as assigned in Records Management and Registration Departments.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services

Classification: Administrative Support III

Union: AUPE GSS

Unit and Program: Registration

Primary Location: Canmore General Hospital

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 1.00

Posting End Date: 29-SEP-2026

Temporary Employee Class: Temp F/T Benefits

Date Available: 19-OCT-2026

Temporary End Date: 14-FEB-2028

Hours per Shift: 7.75

Length of Shift in weeks: 2

Shifts per cycle: 10

Shift Pattern: Days, Evenings, Weekends

Days Off: As Per Rotation

Minimum Salary: $25.72

Maximum Salary: $31.25

Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Medical Office Assistant, Unit Clerk and/or Post-secondary education applicable to the position. Computer experience including: Connect Care, Quanum, Netcare, Person Directory, Client Registry, MS Office (Windows, Word, Excel, Outlook, MS Teams). Must be able to stand/sit for prolonged periods of time, be able to lift up to 25lbs. Medical Terminology, typing speed of 40 wpm (tests administered). One year Admitting/Registration experience in an Acute Care Facility within the last two years. Ability to work with minimal supervision. Ability to understand and communicate effectively in both writing and verbally in English.

Preferred Qualifications:

Customer service experience. Experience in Health Records. Knowledge of the Release of Information Process. Preference may be considered for students who have successfully completed their practicum within HIRM or RSPI within an AHS facility.