Administrative Support III

Alberta Health Services (AHS); Calgary; Presencial; CAD 35 000 - 43 000; Tempo parcial

Resumo da oferta

Alberta Health Services (AHS) Administrative Support III is based in the Lab Information Center. The role supports lab services at a provincial level, handles monitoring of worklists, and communicates critical test results to internal and external clients.

It requires strong customer service skills and precise data entry with MS Office proficiency. Posting notes indicate a 0.70 FTE, temporary part-time position with scheduled shifts across days/evenings/nights and weekends.

Qualificações

• Completion of Grade 12 or equivalent.
• Strong customer service skills.
• Proficiency in accurate data entry.
• Basic knowledge of MS Office Suites.

Responsabilidades

• Assist monitoring of worklists and communicate critical test results.
• Respond to incoming health-care provider calls for test results and maintain patient confidentiality.

Conhecimentos

Customer service

Data entry

MS Office

Formação académica

Grade 12 or equivalent

Post-secondary education (preferred)

Ferramentas

MS Office Suite (Word, Excel, Outlook, Teams)

Epic/Beaker CIS

Descrição da oferta de emprego

Reports to CLSS Supervisor, Manager & LIC MLT II. Initial point of contact for lab services for internal/external clients at a provincial level. Assists monitoring of worklists & communicates critical test results. Responds to incoming HCP calls for test results. Performs/documents duties. Performs add-on testing requests. Displays excellent phone etiquette, clear/concise communication. Ensures patient confidentiality. Notifies patients & HCP of cancelled blood testing using work list. Arranges patient recollections. Faxes notifiable micro tests. Monitors APL Right Fax 300+ accounts. Completes access requests & faxed in requests. Manages PSC Privacy Breaches for incorrect patient requisitions. Other duties as assigned.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Lab Information Center
• Multi-Site: Not Applicable
• FTE: 0.70
• Posting End Date: 04-NOV-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 30-NOV-2026
• Temporary End Date: 04-OCT-2027
• Length of Shift in weeks: 2
• Shifts per cycle: 7
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support III
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Lab Information Center
• Primary Location: Avenida PSC
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.70
• Posting End Date: 04-NOV-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 30-NOV-2026
• Temporary End Date: 04-OCT-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 7
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Strong customer service skills, proficiency in accurate data entry and basic knowledge of MS Office Suites.

Preferred Qualifications:

Related post-secondary ed.(E.g. Medical Office Assistant, Unit Clerk, Lab Assistant). Advanced MS Office Suite - Excel, MS Word, Outlook, MS Teams. Any CDN equivalency to English 30/33 or CLBS benchmark 8 completed within last 6 mos. Call Centre Experience. Exp. with Epic/Beaker CIS. Courses or certificates in personal leadership, customer service and/or process excellence. Knowledge of medical terminology. Previous laboratory information experience in the last 2 years.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with APL.

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