Administrative Support IV

Alberta Health Services (AHS); Edmonton; On-site; CAD 39,000 - 48,000; Part time

Job summary

Alberta Health Services (AHS) is seeking an Administrative Support IV within the Clinical Lab Support Data Integrity team. Based at Manulife Place, you will identify, investigate, and remediate discrepancies in the Epic Beaker module, Connect Care CIS, and related systems, ensuring accurate lab reports.

You will work with HIM and IT teams, prepare updates, submit build requests, and provide service to internal and provincial clients, while maintaining turnaround times and data integrity.

Qualifications

• Proficient Microsoft Office Suite: Word, Teams, Excel, Outlook.
• Experience using multiple information systems in a medical environment (Millennium, Sunquest, Connect Care, Client Registry, NetCare, Quanum).
• Minimum 2 years health information related experience preferred; strong keyboarding skills.
• Sufficient knowledge of medical terminology with advanced critical thinking and problem-solving abilities.
• Excellent accuracy, attention to detail, and ability to manage workload to meet deadlines; strong communication.

Responsibilities

• Identify, investigate, and remediate discrepancies in Epic Beaker, Connect Care CIS, POCT Aegis, and TeleMED.
• Remediate order entry errors to ensure corrected lab reports are reissued to providers; ensure timely reporting.
• Assist HIM with overlays and patient demographic discrepancies; submit Provider/Submitter build requests into Epic Beaker data tables.
• Provide support to internal and external clients provincially and participate in system testing.

Skills

Microsoft Office Suite

Keyboarding

Health information systems

Analytical thinking

Communication skills

Organization

Education

Post-secondary education (office administration)

Medical office assistant training

Tools

Millennium

Sunquest

Connect Care

Client Registry

NetCare

Quanum

Job description

This position is responsible for performance of duties in the Clinical Lab Support Data Integrity department. Position is located at the National Bank Centre. The duties include, but are not limited to identifying, investigating, and remediating discrepancies in the Epic Beaker Module in Connect Care Clinical Information System (CIS), POCT Aegis and TeleMED utilizing various database systems (Client Registry, PD, Netcare, JIRA, Service Now). Duties include investigating and remediating order entry errors to ensure corrected lab reports are reissued for authorizing healthcare providers, investigating and remediating healthcare provider and submitting location information to ensure timely reporting of laboratory results, to ensure continuity of care and mitigation of patient safety risks that may occur due to delayed reporting. This position assists Health Information Management (HIM) team with remediating overlays and patient demographic discrepancies in Connect Care CIS and TeleMED. Remediation of discrepancies and order entry errors are performed by using approved APL laboratory policy, processes, and procedures. Also, they provide support/ service to both internal and external clients at a provincial level, participate in system testing programs and submit Submitter/Provider build requests into Epic Beaker data tables.

Description:

As an Administrative Support IV, you will performed advanced administrative or specialized tasks to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Data Integrity Team, CLSS
• Primary Location: Manulife Place
• Multi-Site: Not Applicable
• FTE: 0.90
• Posting End Date: 29-OCT-2026
• Employee Class: Regular Part Time
• Date Available: 16-NOV-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 9
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support IV
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Data Integrity Team, CLSS
• Primary Location: Manulife Place
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.90
• Posting End Date: 29-OCT-2026
• Employee Class: Regular Part Time
• Date Available: 16-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 9
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of post-secondary education (e.g. course(s) in office of business administration, medical office assistant).

Additional Required Qualifications:

Proficient computer skills in Microsoft Office Suite: i.e. Word, Teams, Excel, and Outlook. Experience utilizing multiple information systems in a medical environment is required. I.e. Millennium, Sunquest, Connect Care, Client Registry, NetCare and Quanum. Intermediate proficiency in keyboarding skills. Fully competent in various types of laboratory patient registration required; with a minimum 2 years of experience preferred and/or have 2 years of health information related experience. Sufficient knowledge in medical terminology. Advanced critical thinking and problem-solving skills required. Good analytical and decision-making skills required. Extreme accuracy and attention to detail is required. Must have the ability to organize and prioritize workload to meet established turn-around times and work within deadlines. Effective verbal and written communication skills required. Ability to clearly convey information and questions to health care providers during remediation investigations. Ability to foster positive interpersonal skills with health care providers, professionals, peers, departmental management and patients. Ability to collaborate with others and to work independently through challenges. Ability to ethically balance business and client needs while maintaining data integrity. Ability to adhere to strict regional policies, procedures and legislated requirements regarding patient information.

Preferred Qualifications:

Post-secondary education relating to the job, such as laboratory assistant with registration background, unit clerk, health information management certificate or nursing or equivalent experience, 2-3 years health care related experience. Knowledge of Lab Information Systems and experience utilizing databases. Previous lab Data Integrity Team experience is an asset.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with APL.