Administrative Support II

Alberta Health Services; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Administrative Support II to enhance patient experience at the Information Desk. This role is pivotal as the first point of contact, where you will greet visitors, provide essential information, and ensure excellent customer service. You will leverage your strong communication skills to assist patients and staff effectively while maintaining confidentiality and adhering to privacy policies. Join a dynamic team dedicated to delivering compassionate care in a fast-paced environment, where your contributions will make a difference in the lives of many. If you thrive in a supportive role and are passionate about helping others, this opportunity is for you.

Qualifications

• Completion of Grade 12 or equivalent is required.
• Strong computer skills with Microsoft Office programs are essential.

Responsibilities

• Provide accurate information to the public and staff at Information Desks.
• Assist patients in determining appointment locations and directions.

Skills

Customer Service

Effective Communication

Interpersonal Skills

Typing Speed (40 wpm)

Microsoft Office (Word, Excel, Outlook)

Education

High School Diploma

Job description

Your Opportunity:

Working under the general supervision and guidance of the Supervisor, Switchboard and Patient Information, this position is responsible to provide accurate general information to the public and staff over the telephone and in person at the Information Desks in various locations. As a first point of contact, this position serves as an ambassador for the organization, demonstrating professionalism and always exhibiting traits of courtesy, caring, compassion and respect.

Essential functions of the position include:

1. Greets visitors to the site and provides appropriate information on patient location.
2. Assists patients in determining the location of appointments.
3. Provides directions both verbally and through the use of maps and communicates directions in a pleasant courteous manner.
4. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with.
5. Consistently ensures that protected health information remains private and confidential, according to the Health Information Act (HIA) and Freedom of Information and Protection of Privacy Act (FOIP).
6. Consistently follows Alberta Health Services Information Privacy and Information Security policies.
7. Performs other related duties as assigned by the supervisor. Assigned duties will be a combination of above and may vary dependent upon site, role and shift.

Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs. This department has a work alone policy in place as many shifts are worked independently. AHS CARES – our values guide what we do as individuals and professionals every day.

Description:

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

• Acute Care Alberta:
• Primary Care Alberta:
• Recovery Alberta:
• Classification:
Administrative Support II
• Union:
AUPE GSS
• Unit and Program:
Visitor Information
• Primary Location:
Royal Alexandra Hospital
• Location Details:
As Per Location
• Multi-Site:
Not Applicable
• FTE:
0.00
• Posting End Date:
16-APR-2025
• Employee Class:
Casual/Relief
• Date Available:
17-FEB-2025
• Hours per Shift:
4-7.75
• Length of Shift in weeks:
Varies
• Shifts per cycle:
Varies
• Shift Pattern:
Days, Evenings, Weekends
• Days Off:
Other
• Minimum Salary:
$21.30
• Maximum Salary:
$25.89
• Vehicle Requirement:
Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

High School Diploma or recognized equivalent required. Accurate typing speed of 40 wpm required and testing done prior to interview. Strong computer skills including proficiency with Microsoft Office programs (Word, Excel, Outlook) required. Minimum six (6) months recent customer service/public relations or receptionist experience required. Demonstrated proficiency in the English language, both written and oral required. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Must have demonstrated communication and interpersonal style that support a service-oriented approach through attentive, pleasant, cooperative, sensitive and respectful interactions with patients, visitors, public and employees via, in person, telephone or written interactions. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities. Ability to work independently with minimal supervision. Able to work all shifts as operationally required.

Preferred Qualifications:

Previous experience in an Information Desk role is preferred. Recent experience in a hospital environment is preferred.