Administrative Support II

Alberta Precision Labs; Edmonton; Hybrid; CAD 31,000 - 38,000; Full time

Job summary

Alberta Precision Laboratories (APL) is hiring an Administrative Support II to greet and triage patients, register them from requisitions into our Wait Time system, and perform general administrative tasks with precision.

You will adhere to privacy and safety policies, work as part of a team at Heritage Square PSC with 1.00 FTE, and operate on a days/evenings/weekends shift pattern. Posting closes 03-SEP-2026; salary ranges from $22.60 to $27.47 per hour.

Qualifications

• Completion of Grade 12 or equivalent.
• 1-year of customer service experience.
• Preferred post-secondary education related to medical office work.

Responsibilities

• Greet and triage patients, providing courteous service.
• Register patients from requisitions into the Wait Time system with accuracy.
• Perform general administrative tasks with attention to privacy and safety.

Skills

Customer service

Communication

Education

Grade 12 or equivalent

Medical Office Assistant certificate

Tools

Microsoft Office

Job description

Are you organized, adaptable, and personable with a knack for attention to detail, even in fast-paced, high-volume environments? If so, we have an exciting opportunity for you at Alberta Precision Laboratories (APL).As one of the first people our patients encounter, you'll create a positive, professional impression. Your excellent communication and interpersonal skills will help you greet and triage patients, providing them with exceptional customer service from the moment they arrive.In this role, you will quickly and accurately register patient from various requisitions into our Wait Time system and perform general administrative tasks with a high level of precision, ensuring all deadlines and benchmarks are met. You will follow all policies and procedures to ensure the privacy and safety of patients, coworkers, and yourself.You are self-led and accountable, taking ownership of your actions and learning from your mistakes. You develop positive, effective, and collaborative relationships within a team environment. With a commitment to personal leadership and promoting an inclusive, respectful workplace, you'll make a great addition to our team.As a wholly owned subsidiary of Alberta Health Services, APL delivers responsive diagnostic lab services to Albertans, contributing significantly to provincial healthcare. We offer competitive pay, opportunities for professional development, and comprehensive health and dental benefits.Access to reliable personal transportation is required as some of the possible work sites do not have access to public transportation.Join us at Alberta Precision Laboratories and thrive in a role where you can make a meaningful impact every day.

Description:

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

• Classification: Administrative Support II
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Heritage, Windermere and Trail South PSC
• Primary Location: Heritage Square PSC
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 03-SEP-2026
• Employee Class: Regular Full Time
• Date Available: 21-SEP-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Days Off: As Per Rotation
• Minimum Salary: $22.60
• Maximum Salary: $27.47
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support II
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Heritage, Windermere and Trail South PSC
• Primary Location: Heritage Square PSC
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 03-SEP-2026
• Employee Class: Regular Full Time
• Date Available: 21-SEP-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $22.60
• Maximum Salary: $27.47
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

1-year of customer service experience

Preferred Qualifications:

Relevant post-secondary education (E.g. Medical Office Assistant certificate).Medical Terminology and courses or training in customer service and or data entry.Experience with Microsoft Office

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with APL.

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