IT Customer Support II

Alberta Health Services; Calgary; On-site; CAD 47,000 - 57,000; Full time

Job summary

Alberta Health Services is seeking an IT Customer Support II to deliver advanced hands-on support for desktops, printers and mobility devices at Foothills Medical Centre in Calgary. The role focuses on on-site service, with remote assistance when appropriate, and escalates complex problems to senior teams.

Ideal candidates have a computer-support certificate or CS program completion, several years of relevant experience, solid Windows/MS Office knowledge, and a valid driver’s license.

Qualifications

• Completion of certificate in Computer Support or equivalent.
• Three to five years experience in desktop equipment, apps and peripherals.
• Solid knowledge of PC software and Windows OS; A+ certification preferred.
• Valid Class 5 driver's license; strong communication and problem-solving skills.

Responsibilities

• Provide advanced technical support for desktops, printers and peripherals.
• Resolve complex IT issues and escalate when needed to senior staff.
• Participate in service delivery and implement solutions as assigned.

Skills

Customer service

Time management

Conflict resolution

Communication

Independent work

Problem solving

Education

Computer Support certificate

Computer Science program

Tools

Windows OS (XP/7/10/11)

MS Office

A+ Certification

Job description

The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other technology and applications to a variety of users across Alberta Health Services and other pillars, such as Health Shared Services. The CSII is predominately an onsite hands-on technical support role. The CSII may resolve issues and requests remotely where applicable.The Customer Support II can often represent an escalation point from Customer Support I and is responsible for more advanced support of technical issues. This position also investigates more complex technical problems for which existing precedent is not currently available. Where the problem cannot be resolved by this position, the incumbent will escalation the issue to more senior staff or a specialized technical team for resolution. The position may participate in activities related to implementing the solution, as assigned by senior staff.

Description:

As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.

• Transition Company: Health Shared Services
• Classification: IT Customer Support II
• Union: AUPE GSS
• Unit and Program: TCSS
• Primary Location: Foothills Medical Centre
• Multi-Site: Multisite
• FTE: 1.00
• Posting End Date: 21-SEP-2026
• Employee Class: Regular Full Time
• Date Available: 05-OCT-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, On Call
• Days Off: Saturday/Sunday
• Minimum Salary: $34.01
• Maximum Salary: $41.53
• Vehicle Requirement: Driver's License, Vehicle Required

• Transition Company: Health Shared Services
• Classification: IT Customer Support II
• Union: AUPE GSS
• Unit and Program: TCSS
• Primary Location: Foothills Medical Centre
• Location Details: As Per Location
• Multi-Site: Multisite
• FTE: 1.00
• Posting End Date: 21-SEP-2026
• Employee Class: Regular Full Time
• Date Available: 05-OCT-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, On Call
• Days Off: Saturday/Sunday
• Minimum Salary: $34.01
• Maximum Salary: $41.53
• Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Successful completion of Computer Science program from a recognized institution, or related job experience is required.Three to five consecutive recent years experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field.A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10/11, A+ Certification.Effective time management and multi-tasking abilities.A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills.Valid Class 5 driver’s license.Ability to:Establish priorities, schedule work and assign resources effectively.Analyze concerns or problems arising that fall outside of standard procedures.Work independently under limited supervision.Promote quality improvement strategies and methodologies to staff.Promote a cooperative work environment and spirit.Function effectively in English, both verbally and in writing.Remain current in IT field.Maintain and respect confidentiality.

Preferred Qualifications:

As required.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Create and manage profiles for future opportunities.

Calgary Zone, Calgary, Foothills Medical Centre