Client Service Analyst I-TH

TELUS; Vancouver; Hybrid; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible benefits

Hybrid work model

Pension plan

Career growth

Job summary

TELUS Health is seeking a qualified professional to calculate pension benefits and analyze plan rules in a hybrid work environment. The role involves producing annual statements, validating data, and supporting mandates with a focus on client satisfaction and accuracy.

The ideal candidate has a relevant degree, strong analytical skills, and excellent communication in French (English a plus). Flexible benefits and 3+ weeks vacation are offered.

Qualifications

• Bachelor's degree required in Mathematics, Business, Finance, Actuarial Science or related field.
• Sharp analytical thinking with attention to detail.
• Dedicated team player with initiative and independence.

Responsibilities

• Calculating benefits in line with regulations and laws.
• Analyzing pension plan rules and applicable regulations.
• Producing and verifying annual statements.
• Participating in data analysis and validation of annual/periodic data.
• Supporting the team on various mandates and projects.
• Improve client satisfaction by listening and responding to needs of participants and trustees.
• Suggesting process improvements.

Skills

Analytical thinking

Attention to detail

Independent and proactive

Team player

Excellent communication

Education

Bachelor's degree in Mathematics, Business, Finance, Actuarial Science or relevant field

Tools

Microsoft Excel

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Being part of our team means

• Working with a dynamic team
• Growing through stimulating mandates and projects
• Having career opportunities for professional development
• Working in a hybrid mode, in the office and from home or fully remote
• Enjoying a flexible schedule and a comprehensive benefits program

Your responsibilities

• Calculating various benefits in accordance with applicable regulations and laws
• Analyzing and interpret pension plan rules and applicable regulations
• Contributing to the production and verification of annual statements
• Participating in the analysis and validation of annual and/or periodic data
• Supporting the team in carrying out various mandates and special projects
• Increasing our clients' satisfaction by listening to their needs and responding to their various requests as well as those of the participants and trustees
• Suggesting improvements to our various processes

Qualifications required

• Bachelor's degree in Mathematics, Business, Finance, Actuarial Science or another relevant field of study
• Sharp analytical thinking and attention to details
• Dedicated team player who demonstrates initiative and independence
• Excellent organizational skills
• Strong written and verbal communication skills in French; English would be an asset
• Knowledge of Microsoft Excel

Salary Range: $ 40,000 - $60,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more..

Job Type: This is for a current vacancy.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

Telus is proud to foster an inclusive culture that embraces diversity.

We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way.

A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions.

Our collaborative culture means your ideas will be heard and your hard work will be rewarded.

You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.