Administrative Support Clerk

iA Financial Group; Montreal (administrative region); On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible group insurance plans

Competitive retirement savings plan

Employee share purchase plan

Vacation program and wellness and个人发展天

Telemedicine services

Employee and Family Assistance Program

Ergonomic equipment program

Performance bonus

Discounts on iA products

Job summary

iA Financial Group is seeking an Administrative Support Clerk to strengthen the Life and Disability Claims team. You will handle opening, processing, and closing claim files, scanning documents, and supporting payments and mail flow in a fast-paced environment.

This role requires accuracy, reliability, and strong organizational skills, with bilingual communication in French and English, in a collaborative hybrid Montreal setting.

Qualifications

• A post-secondary diploma or a minimum of three years of relevant experience in a structured administrative or operational environment, ideally within insurance/financial services.
• Known for accuracy, attention to detail, and reliability.
• Strong organizational skills with the ability to manage priorities and meet deadlines.
• Excellent interpersonal, communication, and collaboration skills.
• Client-focused and solution-oriented.
• Autonomy, good judgment and confidence handling complex or ambiguous situations.
• Fluent French (spoken and written) and intermediate English.

Responsibilities

• Opening, processing, and closing short-term and long-term disability claim files in accordance with procedures.
• Scanning, filing, and tracking Life Insurance and Disability documents, ensuring accuracy and records integrity.
• Performing administrative and financial tasks: setting up direct deposits, processing invoices, cashing cheques, managing payments.
• Managing departmental inboxes and processing mail and special deliveries.
• Participating in resolving complex situations and contributing to process improvements.

Skills

Detail-oriented

Organizational skills

Interpersonal skills

Communication skills

Collaboration skills

French (fluent)

English (intermediate)

Education

Post-secondary diploma or 3 years relevant experience

Job description

Build the Future with Us

Do you enjoy structured, detail-oriented, and hands-on work? Are you looking to contribute to the quality of service provided to our clients while playing a key role within a dedicated team? As an Administrative Support Clerk, you will directly contribute to the operational efficiency of the Life and Disability Claims sector by ensuring the smooth execution of administrative activities and supporting your colleagues in an environment where workloads are high and deadlines are critical.

This position offers an excellent opportunity to leverage your administrative expertise, organizational skills, and operational leadership within a company that puts people at the heart of its priorities.

What You Will Accomplish with Us

As an Administrative Support Clerk, you will be at the heart of our mission. Your key responsibilities will include:

• Opening, processing, and closing short-term and long-term disability claim files in accordance with established procedures.
• Scanning, filing, and tracking documents related to the Life Insurance and Disability sectors, ensuring the accuracy and integrity of records.
• Performing various administrative and financial transactions, including setting up direct deposits, processing invoices, cashing cheques, and managing issued payments.
• Managing departmental inboxes, as well as processing and distributing mail and special deliveries.
• Participating in the resolution of more complex situations and contributing to continuous improvement, innovation, and process optimization initiatives.

What Could Help You Succeed in This Role

We're looking for someone who:

• Holds a relevant post-secondary diploma or has a minimum of three years of relevant experience in a structured administrative or operational environment, ideally within the insurance, financial services, or complex administrative services sectors.
• Is recognized for their accuracy, attention to detail, and reliability.
• Demonstrates strong organizational skills and the ability to effectively manage priorities and meet deadlines.
• Possesses excellent interpersonal, communication, and collaboration skills.
• Is client-focused and solution-oriented.
• Demonstrates autonomy, sound judgment, and confidence in handling complex or ambiguous situations.
• Has an excellent command of French, both spoken and written.
• Has an intermediate knowledge of English, as the incumbent will communicate daily with English-speaking clients and partners across Canada through emails and phone calls.

Why You'll Love Working with Us

• A work environment where learning and development are combined with a collective pursuit of excellence.
• Artificial intelligence tools available to everyone, helping to enhance personal efficiency and support organizational growth.
• A healthy, safe, equitable, and inclusive workplace where people are encouraged to reach their full potential.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

• Flexible group insurance plans.
• Competitive retirement savings plan.
• Employee share purchase plan.
• Vacation program and wellness and personal development days.
• Telemedicine services.
• Employee and Family Assistance Program (EFAP).
• Ergonomic equipment program.Performance bonus.
• Discounts on iA products.
• And much more!

At iA, we believe in potential and value diverse experiences.