Administrative Support Agent, Medical Office

Desjardins; Lévis; Remote; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Defined benefit pension

Group insurance with telemedicine

Health & wellness reimbursement

Telework equipment

Job summary

Desjardins seeks a temporary 6-month claims agent to support life and health insurance operations from remote Canada-wide. You will process claims, verify information with practitioners, and perform data tasks to back the unit’s daily operations.

The role emphasizes result delivery and adapting to evolving directives. The position requires a trade school diploma, 2+ years of experience, and fluency in French.

Qualifications

• Trade school diploma in a related field.
• A minimum of two years of relevant experience.
• Please note that other combinations of qualifications and relevant experience may be considered.
• Knowledge of French is required.

Responsibilities

• Help carry out the unit’s operational and administrative processes.
• Communicate with practitioners to obtain and verify information.
• Carry out administrative tasks, including data collection, entry, modification, compilation and coding.
• Provide information about your line of business’s processes and procedures.
• Conduct research to obtain additional information related to your unit’s activities.

Skills

Action oriented

Customer focus

Drive results

Nimble learning

Situational adaptability

Communication with practitioners

Education

Trade school diploma

Job description

Temporary 6-month position

As a claims agent, you help process life and health insurance claims, promote occupational health and manage disabilities. You perform administrative and follow-up tasks to support your unit’s day-to-day operations and help it meet operational objectives and carry out initiatives in accordance with the detailed directives in place. The ability to drive results is therefore essential. You help process information and solve simple, everyday issues, tailoring your approach as needed. You respond to administrative and operational questions. More specifically, you will be required to :

• Help carry out the unit’s operational and administrative processes.
• Communicate with practitioners to obtain and verify information.
• Carry out administrative tasks, including data collection, entry, modification, compilation and coding.
• Provide information about your line of business’s processes and procedures.
• Conduct research to obtain additional information related to your unit’s activities.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#LI-Remote

What you bring to the table

• Trade school diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Life and health insurance (FG)

Unposting Date

2026-11-19