Technician, Benefits

Relevance; Toronto; Remote; CAD 60,000 - 83,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness</

Job summary

Desjardins is seeking a claims technician to support life and health insurance processing, promote occupational health, and manage disabilities. You will analyze processes, data, and information, providing disciplined recommendations for improvements.

You will roll out software and processes, train users, and prepare technical notes to enhance team capabilities while ensuring adherence to standards and tools.

Qualifications

• Action oriented and customer-focused approach to problems.
• Strong decision-making to resolve technically complex issues.
• Ability to adapt methods to improve efficiency and outcomes.
• Experience with process analysis and information management.

Responsibilities

• Provide technical support for projects and complex issues.
• Carry out technical studies, diagnoses, intervention and return-to-work plans.
• Roll out and maintain software and manual/automated processes; train users.
• Prepare technical notes to enhance user skills and knowledge.
• Help practitioners follow unit standards and use business solutions and tools.

Skills

Action oriented

Customer focus

Decision quality

Differences

Nimble learning

Situational adaptability

Education

General college diploma

Job description

As a claims technician, you help process life and health insurance claims, promote occupational health and manage disabilities. You serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible. More specifically, you will be required to :

• Provide technical support for projects and complex operational issues
• Carry out specialized technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans (diagnosis, intervention plan, treatment plan, return-to-work plan, disability monitoring, etc.)
• Roll out and maintain software and manual and automated processes. Train users
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems.

What we offer*

• Competitive salary and annual bonus
• Salary range : $60 478 to $83 158 per year
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#LI-Remote, #ON07

What you bring to the table

• General college diploma in a related field
• A minimum of three years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required for positions in Quebec
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Life and health insurance (FG)

Unposting Date

2026-11-6

This position is actually vacant.

Desjardins uses tools that incorporate artificial intelligence functionalities to screen or assess applicants as part of the recruitment process for this position.