Claims Advisor, P&C insurance

Relevance; Sainte-Thérèse; Remote; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + annual bonus

4 weeks vacation

Defined benefit pension

Group insurance including telemedicine

Reimbursement of health and telework

Job summary

Desjardins is seeking a property and casualty claims advisor to support members and clients with high-complexity property insurance claims and medium-complexity benefits and bodily injury claims. The role emphasizes investigations, eligibility analysis, and settlements, with on-call duties and a focus on client satisfaction.

The position offers a competitive salary with an annual bonus, telemedicine-inclusive group insurance, pension benefits, and telework equipment reimbursement.

Qualifications

• General College diploma in a related field.
• Minimum of four years of relevant experience.
• Knowledge of French is required.
• Available 24/7 as an on-call advisor with pay.

Responsibilities

• Conduct investigations and inspections to assess damage, estimate costs and market value, and produce and review reports to determine settlement amounts.
• Analyze medical, financial and job information to determine eligibility for benefits based on statutory criteria.
• Settle claims in accordance with organization standards, policies and terms; meet deadlines to ensure client satisfaction.
• Negotiate with all parties involved to ensure smooth claims processing.

Skills

French language

On-call availability

Customer service

Claims handling

Attention to detail

Education

General College diploma

Job description

As a property and casualty insurance claims advisor, you help serve and maintain business relationships with members and clients for all claims. You handle high-complexity property insurance claims and medium-complexity accident benefit and bodily injury claims. You investigate and approve claims. You solve problems using your analytical skills and extensive discipline-specific knowledge. You draw on your sound decision-making to develop solutions, negotiate claims settlements and enter into agreements with members, clients, third parties and others. You advise and assist clients, represent Desjardins and enter the organization into important agreements with clients. Interpersonal savvy is therefore essential. More specifically, you will be required to :

• Conduct investigations and inspections to assess damage, estimate costs and market value, and produce and review reports and other documents to determine settlement amounts
• Analyze medical, financial and job information and determine eligibility for benefits based on statutory criteria
• Settle claims in accordance with the organization’s standards, policies and quality commitments as well as the contract terms. Meet deadlines to ensure client satisfaction and avoid penalties
• Negotiate with all parties involved to ensure smooth claims processing.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#LI-Remote

What you bring to the table

• General College diploma in a related field
• A minimum of four years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Available 24/7 as an on-call advisor with pay

Action oriented, Business insight, Customer Focus, Decision quality, Differences, Interpersonal Savvy, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Member/client sales and service (FG)

Unposting Date

2026-11-11