Claims advisor, P&C insurance

Desjardins; Saint-Jérôme; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Pension plan

Group insurance

Telemedicine

Wellness reimbursements

Telework equipment

Job summary

Desjardins seeks a property and casualty insurance claims advisor to manage high-complexity property claims and medium-complexity accident benefits and bodily injury claims. You will investigate, approve claims, negotiate settlements and support clients and members across the network.

The role requires strong analytical skills, sound decision-making, and excellent interpersonal abilities. French language required, English proficiency advanced, and travel within the Greater Montréal area may be

Qualifications

• General college diploma required
• Minimum of four years of relevant experience
• Knowledge of French is required
• Advanced English proficiency due to duties/tools
• Willingness to travel within Greater Montréal area and surrounding regions; valid driver's license and vehicle access

Responsibilities

• Conduct investigations and inspections to assess damage, estimate costs and determine settlement amounts
• Analyze medical, financial and job information to determine benefit eligibility
• Settle claims in accordance with standards, policies and contract terms and meet deadlines
• Negotiate with all parties involved to ensure smooth claims processing

Skills

Interpersonal savvy

Communicates effectively

Decision quality

Education

General college diploma

Job description

Required

As a property and casualty insurance claims advisor, you help serve and maintain business relationships with members and clients for all claims. You handle high-complexity property insurance claims and medium-complexity accident benefit and bodily injury claims. You investigate and approve claims. You solve problems using your analytical skills and extensive discipline-specific knowledge. You draw on your sound decision-making to develop solutions, negotiate claims settlements and enter into agreements with members, clients, third parties and others. You advise and assist clients, represent Desjardins and enter the organization into important agreements with clients. Interpersonal savvy is therefore essential. More specifically, you will be required to :

• Conduct investigations and inspections to assess damage, estimate costs and market value, and produce and review reports and other documents to determine settlement amounts
• Analyze medical, financial and job information and determine eligibility for benefits based on statutory criteria
• Settle claims in accordance with the organization’s standards, policies and quality commitments as well as the contract terms. Meet deadlines to ensure client satisfaction and avoid penalties
• Negotiate with all parties involved to ensure smooth claims processing.

Required

As a property and casualty insurance claims advisor, you help serve and maintain business relationships with members and clients for all claims. You handle high-complexity property insurance claims and medium-complexity accident benefit and bodily injury claims. You investigate and approve claims. You solve problems using your analytical skills and extensive discipline-specific knowledge. You draw on your sound decision-making to develop solutions, negotiate claims settlements and enter into agreements with members, clients, third parties and others. You advise and assist clients, represent Desjardins and enter the organization into important agreements with clients. Interpersonal savvy is therefore essential. More specifically, you will be required to :

• Conduct investigations and inspections to assess damage, estimate costs and market value, and produce and review reports and other documents to determine settlement amounts
• Analyze medical, financial and job information and determine eligibility for benefits based on statutory criteria
• Settle claims in accordance with the organization’s standards, policies and quality commitments as well as the contract terms. Meet deadlines to ensure client satisfaction and avoid penalties
• Negotiate with all parties involved to ensure smooth claims processing.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• General college diploma in a related field
• A minimum of four years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Available to travel within the Greater Montréal area and surrounding regions, as required by business needs
• Must have a valid driver's license and access to a vehicle; business travel reimbursed on a mileage basis.

Business insight, Communicates effectively, Decision quality

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)

Unposting Date

2026-11-1