Administrative Support 3 & 4 Talent Pool (Crowsnest Pass)

Government of Alberta; Municipality of Crowsnest Pass; Hybrid; CAD 45,000 - 63,000; Full time

Job summary

Government of Alberta is establishing an Administrative Support Talent Pool for Crowsnest Pass. The pool covers Administrative Support 3 and 4 roles, requiring a high school diploma with experience.

Candidates will support program, office, call centre, HR, social services, and other administrative tasks across ministries. Proficiency in Microsoft Office is essential, with experience in records management and customer service.

Qualifications

• High School diploma with relevant administrative experience (AS3/AS4).
• Proficiency with Microsoft Office Suite and data/document management.
• Experience handling customer inquiries in public-facing or internal roles.

Responsibilities

• Respond to inquiries by phone, email, or in person.
• Prepare correspondence and manage documents with accuracy.
• Coordinate meetings, agendas, and minutes.
• Maintain records and data entry across systems.
• Provide professional customer service to internal and external stakeholders.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Customer service

Relationship building

Education

High School diploma + 1 year related experience (AS3)

High School diploma + 2 years related experience (AS4)

Tools

Microsoft Office applications

1GX

SharePoint

Adobe Acrobat

JOIN

ORCA

IRIS

ARTS

RSS

QuickBooks

Job description

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Administrative Support 3 & 4 Talent Pool (Crowsnest Pass)

Location: Municipality of Crowsnest Pass, AB

Company: Government of Alberta

Job Information

Job Title: Administrative Support 3 & 4 Talent Pool - Crowsnest Pass

Job Requisition ID: 88473

Ministry: Various

Location: Crowsnest Pass

Full or Part-Time: Full-time/Part-time

Hours of Work: 36.25 hours per week

Position Type: Permanent/Temporary/Wage

Scope: Open Competition

Closing Date: This competition will open and close as needed based on the volume of applicants and hiring demands

Classification: Subsidiary 001 - Administrative Support 3 or Administrative Support 4

Salary:

Administrative Support 3 - $1,742.83 to $2,205.23 bi-weekly ($24.04 - $30.42/hour or $45,487.86 - $57,556.50/year)

Administrative Support 4 - $1,918.46 to $2,427.46 bi-weekly ($26.46 - $33.48/hour or $50,071.81 - $63,356.71/year)

Role Responsibilities

When you apply to the Lethbridge Administrative Talent Pool, you are applying for consideration across multiple current and future administrative support positions simultaneously. Whether you are an emerging administrative professional or an experienced administrator seeking a new opportunity to demonstrate your expertise, we invite you to join our team.

If you are committed to public service, value collaboration, share our organizational values, and are eager to learn and grow, the Administrative Talent Pool offers an excellent entry point into a career with the Government of Alberta (GOA). We are seeking individuals who can work both independently and as part of a team, performing a variety of duties while adhering to established policies, procedures, and processes. Proficiency in the Microsoft Office Suite is essential to ensuring the efficient completion of day‑to‑day administrative responsibilities.

Strong attention to detail and accuracy will support your ability to prepare correspondence and a wide range of documents. Exceptional relationship‑building skills will enable you to provide effective customer service to internal and external stakeholders. Your drive for excellence and results will make you a valuable contributor in any administrative environment. Additionally, strong communication skills, whether interacting in person, by phone, virtually, or through written formats such as email and letters, will enhance your effectiveness in these roles. Organizational and prioritization abilities are key to meeting deadlines and producing high‑quality work.

Administrative support positions within the GOA support a broad range of operational areas. Responsibilities may focus on a specific function or span multiple administrative support categories across the following areas:

1. Program Support

Program support roles serve as a first point of contact for the public, responding to inquiries by phone, email, or in person, and providing information on program requirements, processes, and eligibility in accordance with established policies and procedures.

Examples:

• Contract and Grant Administrator
• AISH Application Assessor
• Licensing Assistant
• Children’s Services Administrative Support
• Employment, Training and Financial Administrative Support

2. Office and Administrative Support

Provide a wide variety of administrative support services which may include drafting and formatting correspondence, managing records, completing data entry, maintaining calendars, and coordinating office supplies.

Examples:

• Office Administrator
• Data Entry Clerk

Provide financial and administrative support by processing and reviewing financial documents related to expenditures, reconciliations, petty cash, and other routine financial transactions, ensuring accuracy, completeness, and compliance with established procedures.

Examples:

• Accounts Payable/Accounts Receivable Administrator
• Revenue Administrator
• Payments Clerk

4. Call Centre Support

Provide information and handle public inquiries regarding major government announcements, public consultation initiatives or major incidents such as a natural disaster or pandemic.

Example:

• Information Officer

Ensure completion and compliance within applicable legislation, regulations and policies, and provides a range of support to Crown Prosecutors, the Court of King's Bench, or the Criminal Justice and Corrections systems and staff.

Examples:

• Litigation Assistant
• Case Aide

6. Human Resource Support

Support human resources operations through scheduling coordination, preparation and distribution of materials, accurate data entry, and assistance with tracking, reporting, and administrative processes.

Examples:

• Classification Assistant

7. Social Services Support

Provide administrative support to front‑line social service programs serving seniors, children and youth, and vulnerable populations. Responsibilities include responding to inquiries from the public and stakeholders, directing them to appropriate government offices and resources, and managing forms and records containing highly sensitive information.

Examples:

• Children’s Services Administrative Support
• AISH Application Assessor

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that arerequiredfor this opportunity and to be prepared todemonstratethem during the recruitment process.

Qualifications

Requirements

• Administrative Support 3 - High School diploma plus a minimum of one year of related administrative experience.
• Administrative Support 4 - High School diploma plus a minimum of two years of related administrative experience.

Equivalencies will be considered based on 1 year of experience for 1 year of education or 1 year of education for 1 year of experience.

Assets:

• Proficiency with Microsoft Office applications (Word, Outlook, Excel, PowerPoint)
• Experience using software applications and common enterprise systems such as 1GX, SharePoint, Adobe Acrobat, Justice Online Information Network (JOIN), Offender Records and Correctional Administration (ORCA), Inactive Records Information System (IRIS), Action Request Tracking System (ARTS), Records Scheduling System (RSS), Motor Vehicle Electronic System and QuickBooks etc
• Demonstrated organizational, time‑management, and prioritization abilities supported by excellent written and verbal communication skills
• Ability to follow established policies, procedures, and standardized administrative processes
• Experience delivering customer service in public‑facing or internal support roles, including working in high‑volume or deadline‑driven environments
• Ability to build effective working relationships while providing support to senior leaders, managers, boards, and professional staff
• Experience preparing and managing accurate correspondence and documents, as well as coordinating meetings, agendas, and minutes
• Experience handling confidential or sensitive information, including document control and records management practices
• Experience providing administrative support within government, public sector, or large organizations
• This competition will be used to create a list of qualified candidates to fill upcoming administrative support opportunities across the Government of Alberta
• Once online applications have been submitted, candidates are screened based on the Minimum Recruitment Standards (MRS) for Administrative Support 3 and Administrative Support 4 positions
• Interviews will be based on operational requirements and candidate location availability
• Candidates who are successful in the assessment process will be placed in the Administrative Talent Pool and considered pre‑qualified for a period of up to 12 months
• Pre‑qualified candidates may be referred to hiring managers to fill Administrative Support 3 and 4 vacancies as opportunities arise
• Please note that being assessed as qualified and added to the Administrative Talent Pool does not guarantee an offer of employment. Candidates may be contacted based on hiring needs, location availability, and role specific requirements
• Successful candidates may be required to undergo security screening. Some positions require a Level 2 Enhanced Security screening (including an enhanced criminal record check to be completed along with a credit check) as part of pre‑employment checks
• Any costs associated with obtaining required documents/security checks or interview travel expenses, will be the responsibility of the candidate. Out‑of‑province applicants can obtain the required documents/security checks from the province they currently reside in

For wage opportunities:

• As a Wage employee, you receive 11.6% in addition to regular wage earnings in lieu of paid holidays and vacation leave:
  • 5.6 percent of regular wage earnings instead of paid holidays
  • 6 percent of regular wage earnings instead of annual vacation pay

The links below provide information on what we have to offer.

• Positive workplace culture and work‑life balance
• Leadership and mentorship programs