Administrative Supervisor

Day & Ross; Brampton; On-site; CAD 55,000 - 72,000; Full time

Job summary

Day & Ross in Brampton, ON is hiring an Administrative Supervisor for an evening shift (5pm–2am). This full-time role leads a team of Administrative Coordinators, sets objectives and monitors performance to ensure timely billing and payroll accuracy.

You will oversee billing-related workflows, coordinate coverage for absences, and manage KPI reporting using TruckMate, Salesforce and payroll tools. Requires 3–5 years in administration with supervisory experience and strong communication skills.

Qualifications

• 3–5 years in the administrative field with data entry responsibilities.
• 1–3 years of Supervisory / Leadership experience.
• Strong communication and organizational skills; ability to meet deadlines.
• Experience with payroll laws, policies and guidelines preferred within transportation.
• Proficiency with MS Office and relevant payroll/reporting software.

Responsibilities

• Oversee a team of Administrative Coordinators and set performance objectives.
• Monitor workloads daily to ensure adequate coverage on the Billing shift.
• Maintain KPI logs and generate reports for phone queues, emails, and stats.
• Coordinate vacations and coverages; support admin workflows with leadership.
• Audit and manage reports in TruckMate, Salesforce, and payroll systems.

Skills

Supervisory/Leadership

MS Office

Payroll knowledge

Communication

Organizational skills

Data entry

Education

High school diploma

Tools

AS400

Salesforce

TruckMate

Job description

You belong at Day & Ross.

Administrative Supervisor

Full-time

Brampton, ON

Schedule: 5pm to 2am, 9 hour shift (Evening Shift)

The PM Administration Supervisor is responsible for overseeing a team of Administrative Coordinators, setting performance objectives, evaluating performances, training and hiring as required. This position is a "hands on" position working on various functions as assigned by the Admin. Manager. In addition, also may have to cover for absences within the Team.

How You’ll Help

• Assesses and monitors workload on a daily basis, ensuring coverage is available at all times to maintain.
• Areas include, P&D Check-In / CICO, managing of linehaul departures as it relates to the administrative side of closing linehaul manifests and statting trailers properly in TruckMate to ensure timely departures from the terminal.
• Elevated communications to divers/brokers, internal and external Customer Service and liasing with the Dock Operations Team to ensure all facets covered to successfully run the Billing shift.
• Arranges coverage for vacations and other absences to ensure day-to-day deadlines are met.
• Works with and maintains departmental KPI’s as they pertain to Company goals set out and provides feedback to employees consistently. This includes, maintaining staff daily KPI logs to ensure complete by end of week to monitor phone queue reports, refused & undelivered stats, appointment stats, # Sent E-mails, and any additional workload staff may perform daily to add to their day under "other".
• Works with and supports the Admin. Team to maintain steady and up-to-date workflow.
• Works on administrative projects as required by the Administration Manager / Terminal and Regional Managers.
• Manage/audit reports such as TruckMate, Salesforce, R&U Report, Fineable Appts., Beyond EDD Reports.
• Other related duties as required by Admin. Manager and/or Reg. Admin. Mgr., Terminal Manager or Reg. Ops Mgr.
• Minimum of secondary education in the office administration field, with preference of post-secondary education (general stream), or a combination of education and experience.
• 3-5 years experience in the administrative field with responsibility of data entry and interpretation of payroll laws, policies and guidelines preferably in the Transportation industry
• 1-3 years of Supervisory / Leadership experience.
• 3-5 years Previous Transportation or operational experience is preferred. Various roles within transportation and administration is beneficial.
• Strong leadership skills, including the ability to motivate a team in a high pressure, deadline-driving environment.
• Strong communication skills, verbal and written.
• Organized individual with strong/advanced communication and resolution skills.
• Ability to work deadlines in a high transactional environment.
• Excellent Computer skills and accuracy, MS products, AS400, web-based payroll programs.
• Meticulous and detailed-oriented.
• Results focused.
• Ability to work in a team environment.
• Ability to champion business needs in a collaborative manner to colleagues

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.