Administrative Services Clerk -CVH Registration ER (Casual)

Trillium Health Partners; Mississauga; On-site; CAD 32,000 - 40,000; Part time

Job summary

Trillium Health Partners is hiring an Administrative Services Clerk for the CVH Registration ER, a casual CUPE A02 position at Credit Valley Hospital. The Registration Associate will capture demographics, manage financial information, and ensure accurate patient ID with a patient-first approach.

Reporting to the Manager of Patient Registration, you’ll provide courteous service, collaborate with care teams, and maintain strong organizational skills while handling dynamic registration tasks across

Qualifications

• A related college diploma such as Medical Office Administration or equivalent required
• Medical Terminology required
• Previous hospital registration experience preferred
• Demonstrated ability to work independently, and remain calm under stress
• Must possess effective communication and interpersonal skills to respond to the staff and public
• Superior organizational and multi-tasking skills are essential
• Must be able to work cooperatively with others in a team environment
• Satisfactory attendance and performance record required

Responsibilities

• Provide quality customer service for patients through registration.
• Capture and record accurate demographic and financial information.
• Apply positive patient identification practices.
• Act as the first contact for patients with a focus on patient and family needs.
• Work from a customer service perspective in all interactions and support care providers.

Education

Medical Office Administration diploma

Medical Terminology

Independence

Communication

Interpersonal skills

Organizational skills

Multitasking

Teamwork

Attendance

Job description

Job Description

CUPE 5596 Job Posting

Position: Administrative Services Clerk - CVH Registration ER (x1)

Dept: CVH REGISTRATION ER

Posting ID: 8608

Status: Casual

Role Level: CUPE - A02 ($23.466-$29.346)

Site: Credit Valley Hospital

Hours of Work/Shifts: Days, nights, evenings and weekends; Monday to Sunday

Posted: September 10, 2026

Internal Deadline: September 17, 2026

Reporting to the Manager of Patient Registration, the Registration Associate provides quality customer service for patients through the process of registration. This position is responsible for capturing and recording of accurate demographic and financial information and applying positive patient identification practices. The Patient Registration Associate is often the first contact for patients and will conduct their job duties with a focus on the patient and family. They will act from a customer service perspective in all interactions and work to support and collaborate with care providers.

Qualifications

• A related college diploma such as Medical Office Administration or equivalent required
• Medical Terminology required
• Previous hospital registration experience preferred
• Demonstrated ability to work independently, and remain calm under stress
• Must possess effective communication and interpersonal skills to respond to the staff and public
• Superior organizational and multi-tasking skills are essential
• Must be able to work cooperatively with others in a team environment
• Satisfactory attendance and performance record required

Candidates are selected on the basis of their skill, ability, experience and qualifications.

Where these factors are relatively equal seniority shall govern providing the successful applicant.

Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

About Us

Trillium Health Partners is one of Canada’s largest community-based teaching hospitals. Our team of more than 17,000 people serves the growing and diverse populations of Mississauga, west Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and nine satellite locations. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.