Administrative Penalty System Clerk – Customer Service & Payments

City of Mississauga; Mississauga; On-site; CAD 55,000 - 73,000; Full time

Job summary

The City of Mississauga, through its LEG/ Legislative Services Dept, seeks an APS Clerk to manage APS administration, answer inquiries, collect payments, run the customer service window, and schedule screenings and hearings, ensuring documents are properly completed and filed.

Responsibilities include reviewing forms, processing payments and reconciliations, handling disclosure requests, and addressing difficult customer interactions with professionalism while adhering to APS by-laws and

Qualifications

• Post-secondary degree or diploma in a related field is an asset.
• Strong time management to schedule screenings, hearings, and manage the customer service window while handling inquiries.
• Knowledge of APS by-laws is an asset.
• Familiarity with Outlook, SharePoint, and Excel.
• Knowledge of Gtechna, AutoProcess, and CityAdmin is an asset.
• Ability to manage difficult customer interactions calmly and listen to concerns.
• Clear understanding of POA court vs APS proceedings.

Responsibilities

• Preliminary Review of Forms and Supporting Documents: ensure information is complete and accurate.
• Schedule screenings/hearings and provide appointment details.
• Scan and file documents in Gtechna and CityAdmin systems.
• Payment Processing & Reconciliation: collect and log payments, reconcile end of day.
• Disclosures: process disclosure requests per APS guidelines.
• Deal with difficult customers professionally and escalate as needed.

Skills

Time management

Customer service

Office software

Difficult customers

APS by-laws

Gtechna/CityAdmin

Communication

Teamwork

Education

Post-secondary degree or diploma

Tools

Gtechna

AutoProcess

CityAdmin

Job description

The City of Mississauga, through its LEG/ Legislative Services Dept, seeks an APS Clerk to manage APS administration, answer inquiries, collect payments, run the customer service window, and schedule screenings and hearings, ensuring documents are properly completed and filed.

Responsibilities include reviewing forms, processing payments and reconciliations, handling disclosure requests, and addressing difficult customer interactions with professionalism while adhering to APS by-laws and