Administrative Penalty System clerk

Canada Job Bank; Mississauga; On-site; CAD 39,000 - 52,000; Full time

Job summary

City of Mississauga is seeking an Administrative Penalty System Clerk to handle APS tickets and procedures at a full-time post in Mississauga.

The role requires coordinating screenings/hearings, assisting customers at the service window, and ensuring accurate document handling using City Admin and related software.

Qualifications

• Candidates must have a post-secondary degree or diploma in a related field to be eligible for this post.
• Dedicated time management skills to schedule screenings and hearings while managing the customer service window.
• Knowledge of Gtechna, Auto Process and CityAdmin is required to qualify for this post.
• Ability to handle difficult customer interactions calmly and listen to concerns to aid dispute resolution.

Responsibilities

• Respond to inquiries from clients regarding APS tickets and APS procedures.
• Attend the customer service window to address in-person inquiries, requests and complaints.
• Schedule screenings and hearings and process requests submitted in-person or online.
• Liaise with the external Joint Processing Centre to request evidence related to automated enforcement tickets.
• Scan and file documents into City Admin and related systems.

Skills

Customer service

Time management

Communication

Education

Post-secondary degree or diploma

Tools

Gtechna

CityAdmin

Auto Process

Job description

Notification for the post of administrative penalty system clerk has been released by the City of Mississauga. They’re inviting all the deserving and eligible applicants to show their interest in this post. They’re required to respond to inquiries from clients regarding APS tickets and APS procedures and provide accurate information professionally and respectfully.

Employer Name: City of Mississauga
Position: Administrative penalty system clerk
No. of vacancies: 1
Salary: $28.46 to $37.95 per hour
Employment Type: Full-time
Location: 950 Burnhamthorpe Rd W, Canada

• Candidates applying for this post are appointed to ensure the rules governing the process are applied consistently and accurately working at this post.
• Applicants are also required to attend the customer service window to address in-person inquiries, requests and complaints working at this post.
• Candidates are required to schedule screenings & hearings and receive and review requests for screening and hearings submitted either in-person at the customer service window or online through the City Admin working at this post.
• Applicants who applied for this post are required to liaise with the external Joint Processing Centre to request the evidence related to automated enforcement tickets working at this post.
• Applicants are also appointed at this post to scan and file documents into Gtechna and CityAdmin.

Job requirement

• Candidates must have a post-secondary degree or diploma in a related field to be eligible for this post.
• Applicants must have dedicated time management skills to be able to schedule screenings and hearings while tending to the customer service window.
• They must have dedicated knowledge of Gtechna, Auto Process and CityAdmin to be eligible for this post.
• Candidates must attain the ability to deal with difficult customer interactions explain the process to dispute a ticket calmly and patiently listen to customer concerns to be considered as an asset for this post.

Work setting

• They’re required at this post to use City Admin software to schedule the screening or hearing appointments and provide the client with their screening working at this post.