Administrative Penalty System Clerk

City of Mississauga; Mississauga; On-site; CAD 55,000 - 73,000; Full time

Job summary

The City of Mississauga, through its LEG/ Legislative Services Dept, seeks an APS Clerk to manage APS administration, answer inquiries, collect payments, run the customer service window, and schedule screenings and hearings, ensuring documents are properly completed and filed.

Responsibilities include reviewing forms, processing payments and reconciliations, handling disclosure requests, and addressing difficult customer interactions with professionalism while adhering to APS by-laws and

Qualifications

• Post-secondary degree or diploma in a related field is an asset.
• Strong time management to schedule screenings, hearings, and manage the customer service window while handling inquiries.
• Knowledge of APS by-laws is an asset.
• Familiarity with Outlook, SharePoint, and Excel.
• Knowledge of Gtechna, AutoProcess, and CityAdmin is an asset.
• Ability to manage difficult customer interactions calmly and listen to concerns.
• Clear understanding of POA court vs APS proceedings.

Responsibilities

• Preliminary Review of Forms and Supporting Documents: ensure information is complete and accurate.
• Schedule screenings/hearings and provide appointment details.
• Scan and file documents in Gtechna and CityAdmin systems.
• Payment Processing & Reconciliation: collect and log payments, reconcile end of day.
• Disclosures: process disclosure requests per APS guidelines.
• Deal with difficult customers professionally and escalate as needed.

Skills

Time management

Customer service

Office software

Difficult customers

APS by-laws

Gtechna/CityAdmin

Communication

Teamwork

Education

Post-secondary degree or diploma

Tools

Gtechna

AutoProcess

CityAdmin

Job description

Select how often (in days) to receive an alert:

Req ID:28638
Vacancy Type: Permanent
Number of Positions:1
Closing Date:10/12/2026

Job Summary

Reporting to the Supervisor of Administrative Penalty System (APS), the APS Clerk performs APS administration functions, including responding to internal and external inquiries, taking payments, tending to customer service window, scheduling of screenings and hearings and ensuring all documents are properly completed, processed and filed.

Duties and Responsibilities

Preliminary Review of Forms and Supporting Documents:

• Ensure all necessary information is included in the forms submitted.
• Verify that clients understand the APS process and the consequences of non-compliance as outlined in APS by-laws.
• Review requests to determine the type of request and schedule appropriate appointments (screening, hearing, extension application), providing the relevant document with appointment details.
• Scan and file documents into Gtechna and CityAdmin systems.

Payment Processing & Reconciliation:

• Collect payments from clients and ensure accurate processing of payments for APS tickets.
• Reconcile payments and accounts at the end of the day to ensure accuracy and balance.
• Maintain accurate records of all transactions, ensuring payments are appropriately logged in the system.

Disclosure Requests:

• Process disclosure requests in a timely and accurate manner, ensuring that all required documentation is provided as per the APS guidelines.

Dealing with Difficult Customers:

• Handle challenging customer interactions with professionalism and patience, listening to concerns and calmly explaining the ticket dispute process.
• Remain calm and professional when faced with difficult or upset customers, working to resolve complaints in a constructive and helpful manner
• Escalate complaints to Supervisor or Manager as appropriate

• Understand employee and public obligations under the Respectful Workplace Policy

Skills and Qualifications

• Post-secondary degree or diploma in a related field is an asset.
• Strong time management skills to efficiently schedule screenings, hearings, and manage customer service window responsibilities while handling phone and email inquiries.
• Knowledge of APS by-laws is an asset.
• Familiarity with Outlook, SharePoint, and Excel.
• Knowledge of Gtechna, AutoProcess, and CityAdmin is an asset.
• Ability to manage difficult customer interactions and explain dispute processes calmly, while patiently listening to customer concerns.
• A clear understanding of the distinction between POA (Provincial Offences Act) court and APS proceedings.

Hourly Rate/Salary: $ 54,688.00 - $ 72,917.00
Hours of Work: Monday to Friday, 8:30 to 4:30
Work Location: 950 Burnhamthorpe Rd W
Onsite Workplace (For full-time permanent and temporary positions)
Department/Division/Section: LEG/Legislative Services Dept , LEG/Legal Services , Prosecutions
Non-Union/Union: Non Union

The City of Mississauga may use artificial intelligence (AI) technology in sourcing and/or screening candidates for some positions; however, it is not used in selecting final candidates.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .

Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [e-mail] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.