Administrative Lead

NAIT; St. Catharines; Hybrid; CAD 60,000 - 79,000; Full time

Benefits offered by this job

Benefits package

Paid time off Christmas & NY

Job summary

NAIT is seeking an Administrative Officer I to lead the school’s administrative operations and support service delivery. You will coordinate complex functions and support departmental and program objectives across the institution.

You will report to the Academic Strategy and Operations Manager, bringing sound judgment, strong organizational and leadership skills, and the ability to manage multiple priorities while maintaining confidentiality and a professional demeanor.

Qualifications

• Related degree such as Arts, Commerce or Business Administration.
• 3-5 years of supervisory/leadership experience.
• Equivalent combination of diploma level education and relevant experience may be considered.
• Applicants with education credentials earned outside of Canada should have credentials evaluated by WES/IQAS/CES.

Responsibilities

• Lead administrative operations and support service delivery across the school.
• Develop, implement, and continuously improve policies, procedures, and processes.
• Research best practices and recommend operational improvements.
• Provide leadership, training, coaching, and cross training for administrative staff.
• Serve as a liaison between leadership and administrative teams to support school goals.
• Resolve operational issues and address service gaps.
• Prepare and deliver administrative communications.

Skills

Organizational skills

Communication

Confidentiality

Problem solving

MS Office

Education

Arts/Commerce/Business Administration

Diploma-equivalent education

Tools

PeopleSoft

Job description

Ready to start your next chapter with NAIT?

At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

Important Application Deadline Notice

Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above.

Please Note: This is a temporary position ending on or before September 30, 2027, with the possibility of extension.

Reporting to the Academic Strategy and Operations Manager, this position provides leadership and oversight of the school's administrative team, ensuring effective operations and high quality service delivery. The role requires sound judgment, strong organizational and leadership skills, and the ability to coordinate complex administrative functions while supporting departmental and program objectives.

Key Responsibilities

• Lead administrative operations and support service delivery across the school.

• Develop, implement, and continuously improve policies, procedures, and processes.

• Research best practices and recommend operational improvements.

• Provide leadership, training, coaching, and cross training for administrative staff.

• Serve as a liaison between leadership and administrative teams to support school goals.

• Resolve operational issues and address service gaps.

• Prepare and deliver administrative communications.

Skills & Abilities

• Strong understanding of organizational objectives, policies, regulations, and administrative practices.

• Excellent organizational, planning, and problem solving skills with strong attention to detail.

• Effective written and verbal communication skills.

• Ability to manage competing priorities, take initiative, and exercise sound judgment.

• Ability to maintain confidentiality and exercise tact and discretion.

• Proficiency in Microsoft Office and administrative systems (e.g., PeopleSoft).

Qualifications

• Related degree such as Arts, Commerce or Business Administration.

• 3-5 years of supervisory/leadership experience.

• Equivalent combination of diploma level education and relevant experience may be considered.

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Classification - Administrative Officer I

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Remuneration

Refer to salary range noted on this posting, plus a comprehensive benefits package.

The compensation range for this job posting is : $60,251.25 - $79,244.43

NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations, please connect with us at [e-mail].