Administrative Coordinator - Service & Operations

Gunnebo Canada; Burnaby; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP matching

Paid vacation – 3 weeks

EAP

Training and development

Health Spending Account

On-site parking

Job summary

Gunnebo Canada is seeking a Junior Administrative Coordinator to join our Vancouver team. Reporting to the Field Service Manager, you will help run daily branch operations, coordinate service requests, maintain records, and support purchasing and inventory activities in a fast-paced, team-oriented environment.

The role involves assisting customers, preparing reports, and ensuring service SLAs are met, with training provided for key tasks like key cutting. Competitive benefits apply.

Qualifications

• High school diploma or equivalent.
• Previous administrative, customer service, or service coordination experience.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage competing priorities and learn service systems.

Responsibilities

• Respond to customer inquiries by phone and email with timely, professional service.
• Receive and process service orders via phone, email, or quoting system.
• Coordinate in-shop service requests and organize work orders.
• Review technician timesheets, expenses, and service reports for accuracy.
• Monitor customer portals and ensure service requirements are completed within SLAs.
• Provide day-to-day administrative and front-office support to the branch.
• Schedule customer appointments for service, pickups, and drop-offs.
• Order parts and supplies and assist with inventory management.
• Prepare reports, spreadsheets, and other documentation as required.

Skills

Customer service

Coordination

Organizational skills

Team collaboration

Education

High school diploma

Tools

Microsoft Office

Excel

Outlook

Sage 300 (asset)

Job description

Gunnebo Canada is seeking a Junior Administrative Coordinator to join our Vancouver team. Reporting to the Field Service Manager, you will help run daily branch operations, coordinate service requests, maintain records, and support purchasing and inventory activities in a fast-paced, team-oriented environment.

The role involves assisting customers, preparing reports, and ensuring service SLAs are met, with training provided for key tasks like key cutting. Competitive benefits apply.