Administrative Coordinator

Michael Garron Hospital; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for an experienced Administrative Coordinator to oversee database management and incident reporting. This pivotal role involves coordinating responses to medical-legal issues, managing claims, and ensuring effective communication with stakeholders. The ideal candidate will have a strong background in healthcare administration, excellent communication skills, and the ability to manage multiple tasks in a dynamic environment. Join a team committed to patient and staff safety, and contribute to a culture of transparency and excellence in healthcare services.

Qualifications

• 5+ years in a senior administrative role, preferably in healthcare.
• Proficient in Microsoft Office and experience with RLDatix applications.

Responsibilities

• Manage database activities for incident reporting and claims management.
• Provide administrative support for incident reporting and departmental needs.

Skills

Administrative Management

Communication Skills

Time Management

Multi-tasking

Attention to Detail

Diplomacy and Tact

Education

Degree or Diploma in Health or Business Administration

Tools

RLDatix

Microsoft Office

Job description

OVERVIEW

This role reports to the Manager, Organizational Quality & Safety and is responsible for the database management of RLDatix. Database management activities include managing all data from incident reporting (including critical/severe incidents, privacy related incidents) as well as information regarding feedback brought forward to Patient Relations. The incumbent will also coordinate the organization’s response to medical-legal liability and property issues. This response includes handling aspects of claims management including (but not limited to) processing insurance claims, legal record keeping, coordinating communication with insurance adjusters and representatives as well as legal counsel and hospital staff.
The administrative coordinator makes optimal use of existing business systems and provides recommendations to continuously improve the work of the department. They provide expertise on practices, systems and tools and ensure all information is tracked, reported and managed effectively.
This role will also provide administrative support for incident reporting by individual areas within the hospital and may provide administrative support to the portfolio as required.

EDUCATION

- Degree or Diploma in Health or Business Administration or a related program.

QUALIFICATIONS

1. Minimum of 5 years in a senior administrative position with evidence of progressive responsibility, experience in healthcare preferred.
2. Experience with RL Solutions and/or RLDatix applications and payroll systems are an asset.
3. Strong understanding of the insurance industry, healthcare legislation, and legal process is an asset.
4. Must have initiative; diplomacy and tact; experience dealing with highly sensitive and confidential matters is required.
5. Demonstrated ability to multi-task, prioritize and reprioritize in an environment of constant change. Must be able to effectively manage multiple tasks and projects with competing deadlines and priorities concurrently.
6. Solid time management skills including the ability to plan and organize work within set timelines.
7. Proficient with relevant computer systems and software including Microsoft Office (Excel, Teams, Word, etc.).
8. Excellent verbal and written communication skills to effectively present information to relevant stakeholders at various levels.
9. Ability to facilitate cooperative working relationships with multiple internal and external contacts.
10. Superior attention to detail and organizational skills including planning, goal setting, reporting and analysis.
11. Skilled in recording and summarizing feedback into meeting minutes and action items.
12. Ability to work well and interact with all levels of management and staff, patients and external sources.
13. Good work and attendance record required.
14. All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
15. All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
16. All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.