Administrative Consultant (Group Benefits)

Sun Life; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company in Ontario is seeking an Administrative Consultant to manage group benefits administration. This role involves client communication, project management, and process improvement, ensuring a high-quality service experience for plan sponsors and members. The position supports a hybrid work model and values diversity and inclusion.

Benefits

Career growth opportunities

Flexible benefits from day one

Inclusive and respectful work environment

Qualifications

• At least 5 years of client relationship management experience.
• Ability to adapt to changing priorities and work under pressure.

Responsibilities

• Manage annual events and client communications using project management methodologies.
• Provide ongoing support and education to plan sponsors and members.

Skills

Organizational Skills

Problem Solving

Bilingualism

Education

Post-secondary education

Tools

Excel

Job description

Join to apply for the Administrative Consultant (Group Benefits) role at Sun Life.

This position serves as the primary contact for external clients' outsourced group benefits administration services. The role involves managing ongoing administration for AdminPlus clients, developing communication strategies, documenting processes, and collaborating with various teams to ensure data integrity and successful client onboarding.

The Administrative Consultant supports plan sponsors and members through education, support, and process management during various life cycle events and enrollment periods. Responsibilities include project management, inquiry resolution, support provision, and process improvement.

Key Responsibilities:

• Manage annual events and client communications using project management methodologies.
• Handle inquiries from plan sponsors and members via multiple channels.
• Record and escalate inquiries as needed, applying problem-solving techniques.
• Provide ongoing support and education to plan sponsors and members.
• Engage with members throughout their employment lifecycle.
• Contribute to the development of communication materials and operational processes.

Qualifications:

• Post-secondary education or equivalent experience.
• At least 5 years of client relationship management experience.
• Proficiency in data management tools like Excel.
• Strong organizational, prioritization, and problem-solving skills.
• Ability to adapt to changing priorities and work under pressure.
• Team-oriented with a positive attitude and commitment to quality service.
• Bilingualism (French and English) required for Quebec.

Preferred Skills:

• Knowledge of group benefits administration, HR systems, and related methodologies.
• Experience with systems like OASIS, GBA, Member Enrolment Web, Chess, SIEBEL, Genesis.

Additional Requirements:

• Hybrid work model requiring in-office attendance twice per week.
• Overtime may be necessary based on workload.

What’s in it for you?

• Career growth opportunities and networking.
• Flexible benefits from day one.
• Inclusive and respectful work environment.
• Awarded as a 2023 Best Workplace in Ontario.

Sun Life values diversity and inclusion, welcoming applicants from all backgrounds. Accommodation requests can be made via email. We support flexible work arrangements and appreciate your interest; only shortlisted candidates will be contacted.