Administrative Assistant - Summer Hire

Achēv; Brampton; On-site; CAD 35,000 - 45,000; Full time

Job summary

Achēv is looking for an Administrative Assistant to join their team at the Newcomer Information Centre in Brampton. The role involves providing excellent customer service, administrative support, and contributing to a diverse and inclusive workplace. Candidates should have previous administrative experience and be registered as full-time students.

Qualifications

• 1-2 years working experience in an administrative environment.
• Well organized with the ability to enter data accurately.
• Advanced analytical skills.

Responsibilities

• Provide enthusiastic, courteous service to clients and the community.
• Input and update client information in CRM/CETRA.
• Perform a variety of clerical duties including filing and document distribution.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Cultural Sensitivity

Education

Registered as full-time student

Tools

Microsoft Office

CETRA database

Job description

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At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential!

Achev’s latest Impact Report: www.Achev.ca

SUMMARY: The Newcomer Information Centres are walk-in information and referral centres funded by Immigration, Refugees and Citizenship Canada and operated by Achēv. NICs provide settlement information and referral for the smooth transition of newcomers to life in Canada.

The Administrative Assistant will provide outstanding customer service to clients and administrative support to the Coordinator, Information Counsellors, at Achēv’s Newcomer Information Centre.

Duties & Responsibilities

Provide enthusiastic, courteous service to clients and the community at the reception desk

Respond to client inquiries by phone and in-person in a friendly and welcoming manner

Assist clients by providing general information and referral to other community services

Input and update client information in CRM/CETRA

Contact clients to confirm/reschedule/rebook appointments as necessary

Assist in generating statistical reports on a regular basis

Order and keep an inventory of office supplies

Register clients and organize client questionnaires and evaluations

Perform a variety of clerical duties, including filing, typing, photocopying, confidential record keeping, and document distribution in accordance with company policies and procedures

Contribute to team cohesiveness and team building

Undertake other duties assigned by the coordinator

Qualifications

Have been registered as full-time students in the previous academic year and must intend to return to school on a full-time basis in the next academic year.

Canadian Citizen, Permanent Resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act and must be legally entitled to work in Canada in accordance with relevant provincial/territorial legislation and regulations

1-2 years working experience in an administrative environment

Well organized with the ability to enter data with accuracy

Advanced numerical and analytical skills

Demonstrated use of computer technology including Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Experience in database management

Excellent communication, interpersonal skills, cultural sensitivity, and problem-solving skills

Demonstrated organizational and planning skills

Adaptable, flexible, and able to work in a team environment

Familiarity with the CETRA database (or extensive use of other database applications) is an asset

Ability to multi-task, take the initiative, and be able to meet deadlines

Knowledge of a second language is an asset

Demonstrated experience in dealing with multicultural and disability issues

Please note: This funding is for summer hires. Relatives of employees are not eligible to apply

We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Non-profit Organization Management

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