Administrative Assistant/Receptionist

Employment Professionals Canada; Welland; On-site; CAD 42,000 - 45,000; Full time

Job summary

Employment Professionals Canada is seeking an Administrative Receptionist to join an insurance brokerage and build a long-term career in the industry. The role offers the potential to become a licensed Insurance Broker in the future and requires strong administrative and customer service skills with keen attention to detail.

The ideal candidate will manage documents, client information, and office operations while supporting staff and management in a professional office environment.

Qualifications

• 1–3 years of administrative experience in a professional office environment.
• Proficient in Microsoft Word and Outlook.
• Experience with brokerage systems TAM, Policy Works, EDI, MVR/Auto Plus.
• Strong organizational and time-management skills.
• Excellent customer service and ability to work independently and collaboratively.

Responsibilities

• Maintain office supplies and coordinate replenishment orders.
• Prepare and distribute communications to staff, management, and clients.
• Enter and update client information in the Brokerage Management System (BMS).
• Complete Auto Plus and MVR reports as required.
• Organize and maintain client files and correspondence.
• Manage mail, faxes, and courier services.
• Provide updates to management on tasks and client concerns.
• Support daily administrative operations and training.

Skills

Microsoft Word

Outlook

Organizational skills

Time management

Customer service

Education

High School diploma

Tools

TAM

Policy Works

EDI

MVR/Auto Plus

Job description

An insurance brokerage company is seeking an experienced, professional, and organized Administrative Receptionist who is interested in building a long-term career in the insurance industry, with the potential to become a licensed Insurance Broker in the future. The ideal candidate will have strong administrative and customer service skills, excellent attention to detail, and a willingness to learn and grow within the brokerage.

Duties

• Maintain office supplies and coordinate replenishment orders as needed.
• Prepare and distribute communications to staff, management, and clients in a timely manner.
• Accurately enter and update client information, new business, and policy changes in the Brokerage Management System (BMS).
• Complete Auto Plus and Motor Vehicle Registry (MVR) reports as required.
• Organize and maintain client files, including emails, scanned documents, and correspondence.
• Manage incoming and outgoing mail, faxes, and courier services.
• Provide management with updates on assigned tasks, client concerns, and operational matters.
• Participate in company training and support daily administrative operations.
• Perform additional administrative duties as assigned.
• Prepare and issue invoices following company policy and procedure Receive payment according to company procedures Have strong organizational and time management skills Excellent customer service skills Professional and easygoing personality Able to work independently and collaboratively as needed

Requirements

• Proficient in Microsoft Word / Outlook.
• Use specialized Brokerage Systems software (TAM, Policy Works, EDI, MVR/Auto Plus).
• Asset Carry out data search and input reliable information to company portals
• Approximately 1-3 years of administrative experience in a professional office environment
• Education: High School diploma
• Salary:$42,000 -$45,000 /year
• Schedule: Monday - Friday: 8:30am- 5pm
• Appropriate accommodation will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).