Administrative Assistant, Quality Assurance

CBI Health; Kitchener; Remote; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in community healthcare is seeking a highly organized Administrative Assistant to join its Quality Assurance team. This full-time remote role involves supporting Analysts by managing reports and ensuring timely processing. Ideal candidates will possess excellent communication skills and proficiency in Microsoft 365, thriving in a fast-paced environment. The company values innovation and teamwork, offering competitive salaries and comprehensive benefits. Join a team dedicated to making a meaningful difference in healthcare across Canada.

Benefits

Ongoing learning and career development opportunities

Comprehensive health, dental, and vision coverage

Flexible hours supporting work-life balance

Qualifications

• Experience in medical offices is a plus but not mandatory.
• Ability to thrive in a fast-paced environment with multiple tasks.

Responsibilities

• Receive Draft Reports and assign QA Analysts as needed.
• Organize worklists to distribute workload effectively.

Skills

Detail-oriented

Communication Skills

Microsoft 365

Organizational Skills

Tools

Referral Management System (Smart Simple)

Job description

Administrative Assistant, Quality Assurance – Remote

CBI Health is Canada’s leading community healthcare provider, with a passionate team making a meaningful difference daily. We value heart, respect, reliability, teamwork, and innovation, fostering a culture of recognition and growth. Join us and discover where your better begins.

About This Opportunity

FOCUS Assessments seeks a highly organized, quick learner with excellent computer skills to join as an Administrative Assistant in our Quality Assurance department. This full-time, remote role reports to the Quality Assurance Manager.

The QA team collaborates with Independent Regulated Health Professionals to ensure timely receipt and processing of reports for referral purposes. The Administrative Assistant will support Analysts and be responsible for creating Document Lists for IME reports within prescribed timelines.

Daily Responsibilities

1. Receive Draft Reports and assign QA Analysts/Report Reviewers as needed.
2. Organize worklists to distribute workload effectively among team members.
3. Issue Reports to Referral Sources and update the Referral Management System (Smart Simple), maintaining privacy and security.
4. Follow up on Assessment Reports from Assessors to ensure timely submission.
5. Provide copies of Final Reports to Assessors after dispatch.

Qualifications for Success

• Experience or knowledge of medical offices or independent medical assessments is a plus but not mandatory.
• High attention to detail and ability to work independently.
• Ability to thrive in a fast-paced environment with multiple tasks and strict deadlines.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft 365 (Outlook, Word, Excel).

What We Offer

• Ongoing learning and career development opportunities.
• Competitive salary with comprehensive benefits, including health, dental, and vision coverage paid fully by the employer.
• Flexible hours supporting work-life balance.

About Us

CBI Health is where better begins for millions of Canadians. We deliver innovative rehabilitation and home care programs across over 250 locations, supporting more than 800 communities with 13,000 staff dedicated to making a difference. Learn more at cbihealth.ca.

Recognized by Deloitte as one of Canada’s Best Managed Companies for 15 consecutive years, we are committed to diversity, equity, and inclusion, welcoming applications from all backgrounds and identities.