Quality Analyst

Onsite: This role is categorized as onsite. The successful candidate is expected to report to the Woodstock location on a full-time basis.

What You'll Do (Responsibilities):

The Quality Analyst will be responsible for Daily PDC Dealer Liaison Feedback and acting as the Feedforward contact to serviced dealerships. Responsibilities include:

1. Proactively communicate quality-related information and processes to serviced dealers.
2. Communicate dealer concerns related to locating missing freight, carrier/delivery issues to contacts at carriers and logistics.
3. Investigate and respond to Service Parts Assistance Center (SPAC) inquiries and dealer-related issues.
4. Communicate any held lines/orders to dealerships.

Process and troubleshoot customer-raised issues related to quality metrics:

1. Respond to email and phone concerns from dealerships.
2. Investigate and categorize claims according to claims processing STS/TIS.

Returns Desk:

1. Revise and process returns according to STS/TIS.
2. Handle special return requests for recalls, special returns, and district manager requests.
3. Follow up on material return requests from GM Dealers, AC Delco Distributors, and District Managers, including missing return credits or paperwork.
4. Conduct weekly audits of return paperwork received from Cross Dock, ensure proper updates, and maintain corrections on a monthly spreadsheet for Oshawa processing.
5. Process paperwork (GMP61) for returned parts not in satisfactory condition.
6. Ensure proper completion of field disposal paperwork received from customers, including adjustments and signatures.
7. Complete requests for Sheet Metal Authorizations for GM Dealers.
8. Maintain yearly files and ensure proper retention of material return paperwork.
9. Provide backup support to the Courtesy Desk as needed.
10. Support Inventory Control Group by working reports such as auto TC252, TC253, scanned returns reject report, and back order reject report.