Administrative Assistant II - CIPP

University Health Network; Toronto; On-site; CAD 36,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Transit access

Flexible work environment

Job summary

University Health Network (UHN) is seeking a General Administrative Assistant II to support the Comprehensive Integrated Pain Program (CIPP) at Toronto Western Hospital. The role involves word processing, scheduling, billing, and general clerical duties in a dynamic hospital setting.

The position is permanent full-time, 37.5 hours per week, with shifts Monday–Friday 0800–1600. Emphasis on confidentiality, accuracy, and teamwork in a busy clinical environment. Closing date: November 12, 2026.

Qualifications

• Completion of Grade XII or recognized equivalent.
• Completion of a post-secondary office administration program at the diploma level or equivalent.
• Three (3) years related administrative support experience.
• Experience with MS Office and database/spreadsheet software preferred.
• Supervisory experience preferred.

Responsibilities

• Word processing/typing for moderate/complex documents for assigned personnel.
• Performing reception responsibilities.
• Maintaining calendar/schedule.
• Administering and monitoring billing procedures and departmental budgeting records.
• Ensuring efficient operation of the office within authority.
• Maintaining filing/retrieval systems.
• Providing supervision to lower classified clerical staff.
• Performing clerical support functions.
• Cross-functional responsibilities as required.
• Other duties as assigned.

Skills

Medical terminology

Reception duties

Calendar management

Billing procedures

Clerical supervision

Confidentiality

Communication skills

Health-care environment

Time management

Education

Grade XII

Office administration diploma

Tools

Microsoft Office

Job description

• Compensation: CAD 26.14 - CAD 32.67 - hourly

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-Union
Number of Vacancies: 1
New or Replacement: Replacement
Site: Toronto Western Hospital
Department: Comprehensive Integrated Pain Program (CIPP)
Reports to: Manager
Salary Range: $26.14 to $32.67 per hour
Hours:37.5 hours per week
Shifts: Monday - Friday (0800 - 1600)
Status: Permanent Full-Time
Closing Date: November 12, 2026

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Position Summary

The GENERAL ADMINISTRATIVE ASSISTANT II exercises judgment and independence in the performance of secretarial activities.

Duties

• Utilizing knowledge of medical terminology and advanced functions to provide word processing/typing services to facilitate the production of moderate and/or complex documents/materials for assigned personnel
• Performing reception responsibilities
• Maintaining written and/or electronic calendar/schedule
• Administering and monitoring billing procedures and departmental budgeting records
• Ensuring efficient operation of the office, within the scope of authority
• Modifying and maintaining electronic and paper information filing/retrieval methods, systems and/or formats
• providing functional supervision to lower classified clerical position(s)
• performing clerical support functions
• performing cross-functional responsibilities, as required
• performing other duties consistent with the job classification, as assigned

Qualifications

• Completion of Grade XII or recognized equivalent
• Completion of a post- secondary office administration program at the diploma level or equivalent
• Three (3) years related administrative support experience
• Previous on-the-job computer/word-processing, database and spreadsheet software experience ; experience in a Microsoft Office environment preferred
• Previous supervisory experience preferred
• Experience working in a health care environment an asset
• Very good organizational and time management skills
• Very good interpersonal and customer service skills
• Very good verbal and written communications skills
• Good knowledge of health care, organizational/office practices, procedures and standards
• Ability to produce high quality work in accordance with Hospital standards
• Ability to maintain confidentiality
• Ability to work well under pressure and use good judgment in assessing difficult situations
• Knowledge of medical terminology an asset

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.