Ward Clerk - Medical Ambulatory Clinics

University Health Network; Toronto; On-site; CAD 41,000 - 42,000; Part time

Benefits offered by this job

HOOPP pension

Transit access

Flexible work environment

Development opportunities

Corporate discounts

Job summary

University Health Network (UHN) is seeking a Ward Clerk for Toronto Western Hospital. The role is casual with variable shifts and an hourly wage range of CAD 29.87 to CAD 30.79.

You will perform reception duties, clerical support, and patient administration tasks while assisting in coordinating unit operations. The position requires Grade 12 and likely an office admin certificate; one year of clerical experience and familiarity with medical terminology are assets.

Qualifications

• Completion of Grade 12 or equivalent.
• Completion of a recognized post-secondary office administration program at the certificate level or equivalent preferred.
• Minimum one (1) year recent related clerical experience.
• Experience working in a health care environment an asset.
• Knowledge of medical terminology an asset.

Responsibilities

• Performing reception responsibilities.
• Providing clerical support.
• Organizing electronic and paper information filing system.
• Performing patient administration functions including scheduling and coordinating appointments, meetings/events, maintaining calendar/schedule, etc.
• Coordinating unit administrative functions.
• Ensuring the efficient operation of the unit, within scope of authority.
• Performing other duties consistent with the job classification as required.

Skills

Organization

Interpersonal skills

Customer service

Verbal communication

Written communication

Problem solving

Time management

Stress tolerance

Education

Grade 12

Office administration certificate

Secretarial arts certificate

Tools

Microsoft Office

Medical terminology

Job description

• Compensation: CAD 29.87 - CAD 30.79 - hourly

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: CUPE TW Clerical

Number of vacancies:1

New or Replacement: New

Site:Toronto Western Hospital

Department: Medical Ambulatory Clinics - GIM/TB/ID

Reports to:Nurse Manager

Hours:Variable as required

Wage Range:$29.87 - $30.79 per hour (start rate non-negotiable)

Shifts:Variable as required

Status:Casual

Closing Date:November 12, 2026

Position Summary

Ward Clerk practices in accordance with relevant legislation/standards, meeting the legal and ethical requirements of the profession.

Duties

• Performing reception responsibilities
• Providing clerical support
• Organizing electronic and paper information filing system
• Performing patient administration functions including scheduling and coordinating appointments meetings/events, maintaining written and/or electronic calendar/schedule etc. Coordinating unit administrative functions
• Ensuring the efficient operation of the unit, within scope of authority
• Performing other duties consistent with the job classification as required.

Qualifications

• Completion of Grade 12 or equivalent
• Completion of a recognized post‑secondary office administration program at the certificate level or equivalent preferred
• Minimum one (1) year recent related clerical experience
• Experience working in a health care environment an asset
• Knowledge of medical terminology an asset
• General knowledge of office practices, processes, and procedures
• Excellent organizational, time management and prioritization skills
• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Good problem‑solving skills
• Ability to produce high quality work in accordance with Hospital standards
• Ability to work effectively and safely when dealing with stressful situations
• Knowledge of Emergency Assistance Codes
• Completion of a recognized post‑secondary secretarial arts program at the certificate level or equivalent preferred
• Experience working in a Microsoft Office software environment
• Experience working in a health care environment preferred
• Knowledge of Medical Terminology preferred
• Previous on‑the‑job word processing and spreadsheet experience required; experience working in an Microsoft Office software environment an asset
• Very good interpersonal and customer service skills
• Good verbal and written communication skills

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on‑site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.