Administrative Assistant I

SmartRecruiters, Inc.; Toronto; On-site; CAD 32,000 - 40,000; Full time

Benefits offered by this job

HOOPP pension plan

Transit access

Flexible work environment

Development opportunities

Corporate discounts

Job summary

University Health Network (UHN) in Toronto is seeking an Administrative Assistant I to provide clerical and reception support within the Mental Health Program, primarily assisting the Outpatient Eating Disorders unit.

The role involves scheduling patient appointments, coordinating data reporting, and supporting multidisciplinary teams; excellent communication, organizational and customer service skills are essential.

Qualifications

• Completion of Grade XII or recognized equivalent.
• Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent.
• Two (2) years related administrative support experience.
• Experience with Microsoft Office environment preferred.
• Experience in a health care environment is an asset.

Responsibilities

• Support timely scheduling/rescheduling of patient appointments and respond to inquiries.
• Complete administrative tasks that support data reporting and patient experience.
• Interact with multidisciplinary teams within the Outpatient Mental Health Clinic.
• Provide back-up/cross-coverage as part of the administrative team.

Skills

Verbal & written communication

Organization & time management

Interpersonal skills

Customer service

Works well under pressure

Judgment

Medical terminology knowledge

Education

Grade XII or equivalent

Post-secondary office/medical administration certificate

Tools

Microsoft Office

Job description

• Compensation: CAD 23.14 - CAD 28.92 - hourly

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union:CUPE Clerical bargaining unit
Number of vacancies: 1
New or Replacement Position:Replacement
Site:Toronto General Hospital
Department:Mental Health Program
Reports to:Clinical Manager
Hours:37.5hours per week
Wage Range: $23.14 to $28.92 per hourper hour. Start rate non-negotiable.
Shifts:Days
Status:TemporaryFull-Time
Closing Date:October 8, 2026

TheAdministrativeAssistant I, General is responsible forprovidingadministrativeand receptionsupport within the Mental Health Program at the University Health Network. While the position will primarily assist the Outpatient Eating Disorders program, it is part of an outpatient mental health clinics portfolio within the Mental Health Program at UHN and provides back-up/cross-coverage support as a member of an operational administrative team.

Duties

• Support thetimelyand efficient scheduling/reschedulingofpatientappointments, responding to patients' general inquiries, activating patient appointments,cancelling patient appointments, and completing reminder calls
• Complete administrativetasksthat supportdata reporting requirementsand a positive patient experience, meeting quality standards set out byUHNand the College of Physician and Surgeons of Ontario
• Involves interactions withinthemultidisciplinary teams within the Outpatient Mental Health Clinic
• Provide back-up/cross-coverage support as a member of an operational administrative team

Qualifications

• Completion of Grade XII or recognized equivalent
• Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent
• Two (2) years relatedadministrative supportexperience
• Previous on-the-job computer/word-processing, database and spreadsheet software experience required; experience in a Microsoft Office environment preferred.
• Experience working in a health care environment an asset
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Excellent interpersonal and customer service skills
• Ability to produce high quality work in accordance with Hospital standards
• Ability to work well under pressure
• Ability to use good judgment in assessing difficult situations
• Knowledge of general office practices, procedures and standards
• Knowledge of medical terminology an asset

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.