Administrative Assistant

Banque Nationale du Canada; Vancouver; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health and wellness program

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Virtual sleep clinic

Job summary

National Bank of Canada is seeking an Administrative Assistant to join the Vancouver Regional Office. You’ll be the first point of contact for clients, visitors, and colleagues, ensuring a welcoming, professional environment and smooth day-to-day operations.

You’ll coordinate communications, manage calendars and invoices, support procurement, and assist with meeting logistics, onboarding, travel, and expenses. A diploma and 2+ years in admin are expected, with strong MS Office skills.

Qualifications

• Hold a post-secondary diploma, certificate, or equivalent combination of education and relevant experience.
• Have at least 2 years of experience in administrative support, reception, customer service, or office coordination.
• Demonstrate experience managing multi-line phone systems and handling a high volume of communications.
• Have experience processing invoices and supporting procurement or accounts payable activities using systems such as Concur, Ariba, or Coupa.
• Possess advanced proficiency with Microsoft Office, particularly Outlook, Excel, and Word.
• Have experience coordinating multiple administrative priorities in a fast-paced office environment.

Responsibilities

• Welcome clients, visitors, and colleagues in person and by phone while providing a professional and courteous experience.
• Coordinate incoming communications, including calls, messages, mail, courier deliveries, and visitor arrivals, ensuring requests are handled efficiently and accurately.
• Manage office administration activities such as calendars, invoices, records, access cards, parking assignments, contact lists, and office documentation.
• Monitor office operations by maintaining supplies, coordinating vendor visits, reporting facility-related issues, and supporting workplace services.
• Support business activities by assisting with meeting arrangements, onboarding coordination, travel bookings, expense submissions, and various administrative requests.
• Collaborate with internal partners and office support teams to continuously improve processes, solve operational challenges, and contribute to office projects and initiatives.

Skills

Customer service

Reception/administrative support

Communication skills

Multi-line phone handling

Organization

Education

Post-secondary diploma or certificate

Tools

Concur

Ariba

Coupa

Microsoft Office (Outlook, Excel, Word)

Job description

A career as a Administrative Assistant in the Vancouver Regional Office team at National Bank means acting as the first point of contact for clients, visitors, and colleagues. In this role, you help create a professional, welcoming, and efficient office environment while supporting the day-to-day administrative operations of the regional office. Your experience in customer service, office administration, and coordination will allow you to make a positive impact on both client experience and internal operations.

Your role

• Welcome clients, visitors, and colleagues in person and by phone while providing a professional and courteous experience.
• Coordinate incoming communications, including calls, messages, mail, courier deliveries, and visitor arrivals, ensuring requests are handled efficiently and accurately.
• Manage office administration activities such as calendars, invoices, records, access cards, parking assignments, contact lists, and office documentation.
• Monitor office operations by maintaining supplies, coordinating vendor visits, reporting facility-related issues, and supporting workplace services.
• Support business activities by assisting with meeting arrangements, onboarding coordination, travel bookings, expense submissions, and various administrative requests.
• Collaborate with internal partners and office support teams to continuously improve processes, solve operational challenges, and contribute to office projects and initiatives.

Your team

The Corporate Services sector consists of specialists who work in an agile, proactive, and collaborative manner to support employees, clients, and business partners while continuously improving workplace operations and service delivery.

Within the Vancouver Regional Office, you are part of a team dedicated to providing exceptional service and operational support to internal and external stakeholders. You report to the appropriate leader within Corporate Services. Our team stands out for its strong collaboration, commitment to service excellence, and ability to adapt to evolving business needs. We aim to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Requirements

• Hold a post-secondary diploma, certificate, or equivalent combination of education and relevant experience.
• Have at least 2 years of experience in administrative support, reception, customer service, or office coordination.
• Demonstrate experience managing multi-line phone systems and handling a high volume of communications.
• Have experience processing invoices and supporting procurement or accounts payable activities using systems such as Concur, Ariba, or Coupa.
• Possess advanced proficiency with Microsoft Office, particularly Outlook, Excel, and Word.
• Have experience coordinating multiple administrative priorities in a fast-paced office environment.

Languages:

Skills

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In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options

* Employee Share Ownership Plan

* Employee and family assistance program

* Preferential banking services

* Involvement in community initiatives

* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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