Administration Assistant-Paediatric Audiology

NHS Ayrshire & Arran; Saskatoon; On-site; CAD 34,000 - 45,000; Part time

Benefits offered by this job

Employee Assistance Programme

Cycle to Work Scheme

Bursary scheme

NHS Pension Scheme

Car Benefit Scheme

Job summary

NHSGGC in Glasgow is seeking an Admin Assistant for Paediatric Audiology based at the Royal Hospital for Children on the QEUH site. The role is part-time, 27.5 hours per week, Monday to Friday, 8am–5pm, with some flexibility for annual leave coverage.

You will handle telephone enquiries, appointments, patient database input, and distribution of reports and clinic letters. Essential skills include good communication, MS Office proficiency, and experience in direct contact with the public.

Qualifications

• Knowledge of Microsoft Office applications.
• Experience in direct contact with the public.
• Good listening and verbal/written communication skills.

Responsibilities

• Provide high quality administrative support for Paediatric Audiology.
• Handle telephone enquiries, appointments, scanning and data entry.
• Distribute reports and clinic letters, and post batteries and hearing aid supplies.

Skills

MS Office

Communication

Team player

Flexible

Public contact

Tools

Hospital Patient Information System

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

The post of Admin Assistant for Paediatric Audiology is based at Royal Hospital for Children in Glasgow on the QEUH site and is part-time for 27.5 hours a week.

It is essential that the post holder be a well-spoken, good listener, good communicator, be computer literate (Various patient databases used where training will be provided and be familiar with MS office), and have worked in a direct contact role with the public before.

The role will include dealing with telephone enquiries, making and changing appointments, scanning, entering details onto patient database, distributing reports and clinic letters, and posting batteries and hearing aid supplies to patients.

The hours worked will be Monday to Friday between the hours of 8am and 5pm. (The days and hours can be discussed at interview) There will be some flexibility required to help the service cover annual leave.

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.

All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern

• Location based in Queen Elizabeth University Hospital / Office Block
• Part-time position (27.5 hours per week)
• Shift pattern for this post are Monday to Friday
• Permanent Contract

Please note the salary is Pro Rata for part time hours.

Key Responsibilities

• Provide high quality administrative support. This will include patient database entry, dealing with telephone enquiries, making and changing appointments, distributing reports and letters.
• Data quality and crosschecking of systems for Newborn Hearing Screening using spreadsheets, Child Health database and Scottish Birth Record
• Maintaining an up to date filing system for all patient reports, letters and general correspondence and ensuring electronic patient case records filing is up to date.
• Providing support for meetings, both internal and external, taking minutes/meeting notes
• The provision of administrative and secretarial support to the other areas of the department to meet the developing service needs. This may include providing support to other areas outwith the postholder's own particular area.
• Please refer to the job description for further details.

Knowledge, training, qualifications and/or experience required to do the job

Essential

• Knowledge of Microsoft Office
• Training on the Hospital Patient Information System
• Good team player qualities
• Flexible and adaptable
• Ability to communicate effectively with both professionals and parents
• Good listening, verbal and written communication skills

Desirable

• Previous work experience in a healthcare environment
• Previous experience of working with databases.

What We Offer

• We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

AI Guidance

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It's fine to use AI for ideas or to check spelling and grammar, but don't let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.