Bilingual A/R Collections Analyst (English/French)

Grand & Toy Ltd.; Ottawa; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Learning & development

Career advancement

Exclusive perks

Supportive culture

Job summary

Grand & Toy Ltd. is seeking a Bilingual A/R Collections Analyst (English/French) to manage a portfolio of accounts and drive on‑time payments.

You will coordinate with Sales, Credit, and e‑Business teams to resolve disputes, issue statements, and support informed credit decisions while maintaining a high level of customer service in both languages. You will work with EDI portals (Ariba, Tradeshift, Coupa, Oracle) and leverage Excel for reconciliations, data analysis, and reporting.

Qualifications

• Fully bilingual English/French required.
• Experience in a computerized A/R environment with portfolio management.
• Strong analytical skills with focus on cash flow and credit decisions.

Responsibilities

• Manage day‑to‑day collections for moderate to high‑profile accounts in English and French.
• Resolve inquiries, perform reconciliations, issue statements, and resolve disputes.
• Meet or exceed A/R performance goals and DSO targets.
• Reconcile high‑volume accounts and source back‑up documentation.
• Manage dunning letters and escalate to 3rd party collections when appropriate.
• Partner with Sales, Credit, and e‑Business teams to protect payment terms and customer experience.
• Work within EDI portals daily to resolve invoice rejections and ensure portals are set up correctly.

Skills

Bilingual English/French

AR portfolio management

Analytical problem solving

Communication & collaboration

Calm under pressure

EDI & Excel proficiency

Growth mindset

Education

Accounting/Finance or Business background

Tools

Ariba

Tradeshift

Coupa

Oracle

Job description

Grand & Toy Ltd. is seeking a Bilingual A/R Collections Analyst (English/French) to manage a portfolio of accounts and drive on‑time payments.

You will coordinate with Sales, Credit, and e‑Business teams to resolve disputes, issue statements, and support informed credit decisions while maintaining a high level of customer service in both languages. You will work with EDI portals (Ariba, Tradeshift, Coupa, Oracle) and leverage Excel for reconciliations, data analysis, and reporting.