Accounts Receivable Analyst – Collections and Reconciliation
HR Service Jobs
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Job summary
HR Service Jobs is seeking an Accounts Receivable Analyst - Collections and Reconciliation to join its finance team in Canada. The role focuses on managing outstanding balances, monitoring AR activities, and ensuring accurate reconciliation of customer accounts to support cash flow and financial reporting.
The ideal candidate will bring strong numerical ability, process discipline, and professional communication skills to resolve discrepancies and improve collection efficiency.
Qualifications
- A bachelor's degree or diploma in Accounting, Finance, Commerce, Business Administration, or a related field is preferred.
- Strong numerical, analytical, and problem-solving skills are essential.
- Excellent written and verbal communication skills are required.
- Ability to communicate professionally with customers and internal stakeholders.
- Proficiency in Microsoft Excel and familiarity with ERP/accounting software is expected.
Responsibilities
- Monitor customer accounts and maintain accurate records of invoices, payments, credit notes, adjustments, and outstanding balances.
- Review accounts receivable reports to identify overdue invoices and potential collection risks.
- Ensure payments are recorded accurately and allocated to invoices and accounts.
- Maintain updated customer information and investigate discrepancies in balances.
- Prepare monthly accounts receivable reports and financial summaries.
- Contact customers to follow up on overdue invoices and send reminders.
- Develop and maintain professional relationships to encourage timely payments.
- Escalate significantly overdue accounts and disputed invoices to finance management.
- Reconcile customer statements with internal records and investigate differences.
- Assist with month-end and year-end reconciliations; maintain audit trails.
Skills
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Job description
HR Service Jobs is seeking a detail-oriented and analytical Accounts Receivable Analyst - Collections and Reconciliation to join its finance and accounting team. The successful candidate will be responsible for managing outstanding customer balances, monitoring accounts receivable activities, coordinating collection efforts, and ensuring accurate reconciliation of customer accounts. This role is essential to maintaining healthy cash flow, reducing overdue payments, improving collection efficiency, and supporting the organisations overall financial performance.
The Accounts Receivable Analyst will work closely with customers, sales teams, account managers, billing specialists, and other finance professionals to resolve payment discrepancies, investigate outstanding invoices, and maintain accurate financial records. The ideal candidate will demonstrate strong numerical skills, professional communication abilities, and a commitment to accuracy, confidentiality, and timely financial reporting.
This position offers an excellent opportunity for individuals interested in developing their careers in accounting, credit management, financial operations, and accounts receivable administration. Candidates who are organized, proactive, and capable of handling multiple priorities in a deadline-driven environment are encouraged to apply.
Candidates who are organized, proactive, and capable of handling multiple priorities in a deadline-driven environment are encouraged to apply.
- Monitor customer accounts and maintain accurate records of invoices, payments, credit notes, adjustments, and outstanding balances.
- Review accounts receivable reports to identify overdue invoices, unpaid balances, and potential collection risks.
- Ensure customer payments are recorded accurately and allocated to the appropriate invoices and accounts.
- Maintain updated customer account information and investigate discrepancies in account balances.
- Support the preparation of monthly accounts receivable reports and financial summaries.
- Contact customers through email, telephone, and other approved communication channels to follow up on overdue invoices.
- Send payment reminders, collection notices, and account statements in accordance with established collection procedures.
- Develop and maintain professional relationships with customers while encouraging timely payment of outstanding balances.
- Monitor customer payment commitments and follow up on promised payment dates.
- Escalate significantly overdue accounts, disputed invoices, and high-risk balances to the appropriate finance manager.
- Support collection strategies designed to reduce days sales outstanding (DSO) and improve cash flow.
- Document collection activities, customer responses, payment arrangements, and dispute resolution progress.
- Reconcile customer account statements with internal accounting records and identify differences requiring investigation.
- Investigate unapplied cash, duplicate payments, short payments, missing remittances, and unidentified transactions.
- Work with the cash application and billing teams to resolve payment allocation issues.
- Review customer deductions, credit notes, and adjustments to ensure that supporting documentation is complete.
- Assist with month-end and year-end account reconciliations.
- Maintain clear audit trails for reconciliation activities and financial adjustments.
- Review invoice-related queries and coordinate with internal departments to resolve billing errors.
- Investigate disputed charges, pricing differences, missing purchase orders, and incorrect customer information.
- Communicate with customers to obtain remittance details and supporting documents needed to resolve outstanding items.
- Coordinate invoice corrections and credit note requests with authorized departments.
- Track disputes until resolution and ensure that appropriate follow-up actions are completed.
- Prepare accounts receivable aging reports, collection summaries, and outstanding balance analyses.
- Analyze collection trends, customer payment patterns, and overdue account movements.
- Identify recurring collection issues and recommend process improvements.
- Support cash flow forecasting by providing information on expected customer payments.
- Assist with financial audits by preparing account schedules, reconciliations, and supporting documentation.
- Maintain accurate records in accounting systems, spreadsheets, and financial reporting tools.
- Follow company policies, internal controls, credit procedures, and applicable financial reporting requirements.
- Protect confidential customer information and financial records.
- Ensure collection communications remain professional and comply with applicable laws and company policies.
- Recommend improvements to collection workflows, reconciliation procedures, and accounts receivable reporting.
- Collaborate with finance colleagues to improve operational efficiency and maintain consistent accounting practices.
A bachelors degree or diploma in Accounting, Finance, Commerce, Business Administration, or a related field is preferred.
- A good understanding of accounts receivable processes, invoice management, collections, and account reconciliation.
- Strong numerical, analytical, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to communicate professionally with customers and internal stakeholders.
- Proficiency in Microsoft Excel, including formulas, sorting, filtering, and basic data analysis.
- Familiarity with accounting software, enterprise resource planning (ERP) systems, or financial management platforms.
- Strong attention to detail when handling financial data and account balances.
- Ability to prioritize tasks, manage deadlines, and handle multiple customer accounts.
- Good organizational skills and a commitment to maintaining accurate documentation.
- Ability to work independently while contributing effectively to a team.
- Professional integrity and the ability to handle confidential information responsibly.
- Candidates with knowledge of advanced Excel functions, pivot tables, lookup formulas, or automated reconciliation tools will have an advantage.
Candidates with varying levels of experience may be considered, depending on the organizations requirements.
- Fresh graduates with relevant accounting or finance qualifications may apply.
- Basic knowledge of accounting principles, invoices, payment processing, and financial records is desirable.
- Internship experience, academic projects, or practical training in finance will be an advantage.
- Training may be provided on company-specific accounting systems and collection procedures.
- Approximately 1-3 years of experience in accounts receivable, collections, billing, credit control, or financial operations is preferred.
- Experience managing customer accounts, following up on overdue invoices, and resolving payment discrepancies is beneficial.
- Previous involvement in account reconciliation, aging analysis, and month-end closing activities is desirable.
- Experience with accounting software or ERP platforms such as SAP, Oracle, Microsoft Dynamics, or similar systems is an advantage.
The level of responsibility and experience requirements may vary according to the final position offered.
- Employment Schedule: Full-time, subject to the companys staffing requirements.
- Typical Working Hours: Approximately 8 hours per day, five days per week.
- Work Arrangement: On-site, hybrid, or remote, where available and approved by the employer.
- Flexibility: Some flexibility may be required to coordinate with customers, international finance teams, or different time zones.
- Month-End Activities: Additional coordination may be necessary during month-end and year-end financial closing periods.
- Breaks and Leave: Breaks, holidays, and leave entitlements will follow applicable employment policies and local labor regulations.
- The confirmed working schedule will be communicated during the recruitment process.
- Understanding of basic accounting principles and accounts receivable procedures.
- Knowledge of invoice processing, cash application, credit notes, customer statements, and payment reconciliation.
- Familiarity with accounts receivable aging reports and collection performance indicators.
- Awareness of internal financial controls and audit documentation requirements.
- Ability to use Microsoft Excel and other spreadsheet applications for financial analysis.
- Familiarity with accounting systems, ERP platforms, and customer account management tools.
- Ability to identify inconsistencies in financial records and investigate differences systematically.
- Capability to prepare accurate reports and maintain structured digital records.
- Ability to communicate payment expectations clearly and professionally.
- Confidence in handling customer queries, payment disputes, and collection follow-ups.
- Strong listening, negotiation, and conflict-resolution skills.
- Ability to maintain positive business relationships while meeting collection objectives.
- Ability to analyze overdue balances and identify accounts requiring priority attention.
- Strong attention to detail when reconciling transactions and reviewing financial records.
- Ability to manage competing deadlines without compromising accuracy.
- A proactive approach to identifying risks, resolving problems, and improving processes.
- High standards of honesty, confidentiality, and accountability.
- Willingness to learn new systems, procedures, and financial reporting practices.
- Ability to work collaboratively with cross-functional teams.
- A results-oriented mindset focused on accuracy, timely collections, and continuous improvement.
HR Service Jobs may offer a competitive benefits package depending on the employment arrangement, job location, and applicable company policies.
- Competitive salary based on qualifications, experience, and role responsibilities.
- Opportunities for professional training in accounting, collections, and financial systems.
- Career development opportunities within finance and accounting operations.
- Supportive team environment and collaboration with experienced professionals.
- Exposure to financial reporting, credit management, cash flow analysis, and reconciliation processes.
- Potential hybrid or remote working options for eligible positions.
- Paid leave and applicable statutory benefits in accordance with employment policies and local regulations.
- Opportunities to develop technical expertise in accounting software and ERP platforms.
- Performance feedback and opportunities to expand responsibilities based on demonstrated ability.
Specific salary details, benefits, and remote-work arrangements will be confirmed by the employer during the hiring process.
Joining HR Service Jobs as an Accounts Receivable Analyst - Collections and Reconciliation can provide an opportunity to develop practical financial management skills and build a long-term career in accounting operations.
This role is suitable for individuals who enjoy working with numbers, solving financial discrepancies, communicating with customers, and contributing to effective business processes.
Successful candidates can gain experience in customer account management, collection strategies, financial reconciliation, reporting, and cash flow support. These responsibilities provide a strong foundation for future opportunities in credit control, senior accounts receivable management, financial analysis, and broader accounting functions.
The position also offers the opportunity to strengthen analytical thinking, develop professional communication skills, and understand how accurate financial operations support business growth.
HR Service Jobs welcomes candidates who demonstrate professionalism, reliability, attention to detail, and a willingness to learn. Applicants who are committed to maintaining financial accuracy and delivering timely results are encouraged to submit their applications.
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