Account Supervisor

elitedigital; Toronto; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Remote with weekly in-office days

Flexible work hours

Fun office environment with games

Home office upgrade subsidy

Monthly catered lunches

Social events

Winter holidays time off

Training and development opportunities

Job summary

elitedigital is seeking a Digital Marketing Account Supervisor to oversee client accounts, ensure satisfaction, and drive the delivery of digital projects aligned with client objectives. The role demands a blend of accountability, enthusiasm, and strategic thinking.

Responsibilities include managing client relationships, collaborating with project teams, and identifying growth opportunities while maintaining high service quality and timely delivery.

Qualifications

• Bachelor’s degree in Marketing, Graphic Design, Communications, or related field or equivalent experience.
• 3–5 years in client service and digital marketing, with at least 3 years in an agency environment.
• Familiar with Social Media, CRM, Branding, Content Marketing, Marketing Strategy, Customer Service, and Strategic Planning.

Responsibilities

• Act as the primary point of contact for all client account management issues.
• Cultivate trusted advisor relationships with key clients and stakeholders, offering marketing consultation and customer service.
• Assist in handling challenging client requests or escalating issues as necessary.
• Collaborate with Project Managers and internal teams to ensure prompt and successful project delivery based on client requirements.
• Monitor and communicate changes in project scope to clients and internal teams on a regular basis.
• Coordinate with internal teams to predict, monitor, and communicate key account metrics to clients.
• Generate reports on account status for internal stakeholders.
• Assist with marketing strategies, documentation and developing RFP responses for existing and prospective clients.
• Identify opportunities for business growth with existing clients and propose enhancements.

Skills

Digital Marketing

Account management

Client servicing

Relationship building

Strategic planning

Education

Bachelor’s degree in Marketing/Communications

Tools

ClickUp

Harvest

Slack

Job description

JOB SUMMARY

We are searching for a dynamic and task-oriented individual with extensive experience in digital marketing to join us as a Digital Marketing Account Supervisor. The ideal candidate should embody a blend of being driven, responsible, accountable, enthusiastic and possess a sense of humour. The primary role of the Account Supervisor will involve overseeing client accounts, ensuring client satisfaction, and facilitating the successful delivery of digital projects aligned with client objectives.

KEY RESPONSIBILITIES

• Act as the primary point of contact for all client account management issues
• Cultivate and manage enduring, trusted advisor relationships with key clients and stakeholders, offering marketing consultation and customer service
• Assist in handling challenging client requests or escalating issues as necessary
• Collaborate with Project Managers and internal teams to ensure prompt and successful project delivery based on client requirements
• Monitor and promptly communicate changes in project scope on an agreed upon regular basis to clients and internal teams
• Coordinate with internal teams to predict, monitor, and communicate key account metrics to clients
• Generate reports on account status for internal stakeholders
• Assist with marketing strategies, documentation and developing RFP responses for existing and prospective clients
• Identify opportunities for business growth with existing clients and propose enhancements

EDUCATION & TRAINING

• Bachelor’s degree in Marketing, Graphic Design, Communications, or a related field, or equivalent experience.

EXPERIENCE, TECHNICAL SKILLS and KEY COMPETENCIES

• Proven background in Digital Marketing and/or Marketing as an Account Manager, Key Account Manager, Sales Account Manager, or similar role
• 3-5 years of combined Client Service and Digital Marketing experience, including at least 3 years in an agency environment
• Familiarity across Social Media, CRM, Branding, Content Marketing, Marketing Strategy, Customer Service, and Strategic Planning
• Pharma/Healthcare experience is an asset

• Demonstrated openness to learning and working with emerging technologies, including AI tools and AI agents, to support workflow efficiency, campaign execution, and client service. Prior experience with AI tools or AI agents is considered an asset

• Proficiency in communicating, presenting, and influencing stakeholders across all organizational levels
• Demonstrated history of delivering client-focused solutions

• Strong time management, organizational, and analytical skills, with keen attention to detail
• Ability to anticipate risks and devise mitigation plans with the relevant stakeholders
• Familiarity with tools such as ClickUp, Harvest, and Slack

• Capable of working in a diverse team setting with rapidly changing priorities, across a variety of client accounts including promotional, engagement-based, and regulated marketing programs

BENEFITS

• Working location is primarily remote with in-office days currently once a week.
• Flexible work hours and health days
• Fun Office Environment: Our workspace is designed for enjoyment and collaboration, featuring games like pool, table tennis, and foosball. Relax or brainstorm in themed meeting spaces, including a grassy park area with hammocks, creating a comfortable and enjoyable atmosphere to enhance creativity and productivity.
  
• New employee homeoffice upgrade subsidy
  
• Monthly Catered Lunches: Enjoy company-wide gatherings with lunch provided.
• Social Events: Engage in both virtual and in-person company events to stay connected.
• Elite sponsored time off durring the winter holidays
• Wide variety of training and development opportunities

COMMITMENT TO INCLUSION

We are dedicated to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals and offer accommodations throughout our recruitment process.

VACANCY NOTICE

This job posting is for an existing vacancy within our organization.

AI-USE DISCLOSURE

AI tools assist us in reviewing and ranking applications, but people make the final decisions. Every shortlisted candidate is thoughtfully reviewed by our team before we move forward.